Faulkner Collision Center of Bethlehem
In operation 88 years.
Here at Faulkner, our goal is your satisfaction. With nearly 15 body shop locations located throughout central PA and South Eastern Pennsylvania, we want to show you what we mean. Come in at anyone of our convenient locations, and our collision centers will offer you the support you need.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 1.3/5.0 -
I was told it should not take more than 2-3 days. Was given link to see updates on progress. Link stopped working after 2 days. My account representative with Faulkner did not call with updates. I called several times and got voicemail and no return call. Received car after 5 days and begging for updates. When I dropped off vehicle I started on paper work that there was a scuff mark on driver's rear brake light that was not listed on estimate papers. I never got questioned or updated about that item, honestly was preoccupied with just finding out when car would be done. When I received the car the scuff was still there. Questioned receptionist and basically told it wasn't observed by the person that gave estimate so it must not of been from accident. How would they know that? Worst customer care ever!!! I would recommend this place to my enemies.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
They provided a web site for me to get updates on service and the link did not work. I placed calls to the shop for updates and most times I got voicemail which I left a message but no call back. I took car to shop for estimate per nationwide. i then scheduled service and on day I dropped off car I filled out paper for drop off stating that there was a scuff mark on the drivers side rear brake lamp cover and asked them to replace or buff it out. I never heard a response for this request and on day that I picked up the car and paid my deductible i checked the car and found that the brake light was not addressed. i was so frustrated at that point I just drove away and will have it done elsewhere.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work Josh
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done ahead of schedule and done 100% . Couldn't be happier.
Customer Service - 5.0/5.0 -
Work was done ahead of schedule and done 100%. Couldn't be happier.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were highly impressed with the workmanship.
Customer Service - 5.0/5.0 -
Kelly, Dominic and Eric were very helpful with the unusual repair we faced.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the efforts me to get my car back to me as quickly as possible
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
It would be nice to have some updates on how the repairs are progressing. I only heard from them when it was completed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The running boards were not installed properly, and a small scratch was left on the flyer . They are now trying to charge me for the repair, even though the damage occurred during the repair . Additionally, when they called to let me know my truck was ready for pickup, I noticed white paint marks on the passenger side. They initially claimed the truck arrived in that condition. I insisted they review their security camera footage. Afterward, they brought out a paint-removal spray and cleaned the marks, confirming the paint had been transferred while the truck was in their possession. Based on this experience, I have lost confidence in their workmanship and customer service, and I will not be returning.
Customer Service - 0.5/5.0 -
The customer service was professional when I dropped off my truck. However, my experience when picking it up was very disappointing. After I pointed out the white paint marks and the scratch that were not on my truck when I dropped it off, the staff became dismissive. The manager told me, “We’re not doing anything to your truck. Take it to a different shop.” This response was unprofessional and unacceptable. I expected the business to take responsibility for the damage and address my concerns respectfully. Instead, they denied responsibility and failed to provide appropriate customer service. Based on this experience, I would not recommend this shop and will not be returning.
Returned Clean
My Experience - 5.0/5.0 -
Very responsive and friendly team. Work done before anticipated, bonus 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work done was excellent - top notch. I was kept apprised of how the work was going and received guidance in obtaining a rental car. Work on my car was done 2 weeks ahead of schedule … and they cleaned my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks beautiful - like nothing bad ever happened
Customer Service - 5.0/5.0 -
I was kept informed of my car’s progress, it was done far ahead of schedule, and my contact was incredibly gracious and helpful
My Experience - 5.0/5.0 -
I appreciate the time spent on our car and Josh was great with communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great and so far is working great. The whole process was smooth from the front desk (was it Kelly?) to Jescey who kept me up to date throughout the whole process. Great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They have done great work the times we have used them and are our go to when we have need.
Repair Quality - 5.0/5.0 -
Excellent communication, service, and work
Customer Service - 5.0/5.0 -
They communicated frequently and often keeping us up to date on progress