Faulkner Collision Center of Lancaster

4.8 (4,553reviews)

95%

(717) 293-7800

1350 Loop Road, Lancaster, PA 17601

95%

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1350 Loop Road
Lancaster, PA 17601

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About Faulkner Collision Center of Lancaster

See Photos

1350 Loop Road
Lancaster, PA 17601

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 51 years.

2025 & 2024 #1 BEST BMW Collision Center in the Country by BMW of North America. We are the only Fully BMW, Porsche, TESLA and Volvo Certified Repair Center in Lancaster County. We are also fully aluminum certified and I-CAR Gold certified. Our collision center is known for its expertise, honesty, and stellar service. Here at Faulkner Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

BMW

I-Car

Tesla

Volvo

Call

Website

Reviews (4,553)

Sort By:
Newest
Rating

4,175 Customers Rated

5 Stars

73.9% Complete

(3363)
4 Stars

11.4% Complete

(519)
3 Stars

2.7% Complete

(121)
2 Stars

1.5% Complete

(68)
1 Star

0.6% Complete

(27)
< 1 Star

1.7% Complete

(77)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with daily email and text updates being a standout feature that reduced stress and kept them informed throughout the repair process. The quality of repairs was frequently highlighted, with many noting their vehicles looked brand new upon return. Staff professionalism, friendliness, and helpfulness were widely appreciated. Several customers noted added conveniences such as coordinating rental car returns, complimentary interior cleaning, and even gifting cookies at pickup. Some customers noted areas for improvement directly from their experiences, including occasional delays in receiving firm completion timelines, isolated quality control oversights such as missed parts or interior cleanliness, and a few instances of miscommunication mid-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Communication

"... goes well above what many companies provide today. The consistent communication has brought a real sense of comfort during a difficult time while my ..." Read more

"Excellent communication and support throughout the process. Seamless."

"communication was top notch"

"Poor communications. Inconsistent email updates, no response when asked to clarify the status. The ..." Read more

"Bad communication. I was first notified that my car was ready to be painted and that the body repair ..." Read more

Communication

Communication

"... goes well above what many companies provide today. The consistent communication has brought a real sense of comfort during a difficult time while my ..." Read more

"Excellent communication and support throughout the process. Seamless."

"communication was top notch"

"Poor communications. Inconsistent email updates, no response when asked to clarify the status. The ..." Read more

"Bad communication. I was first notified that my car was ready to be painted and that the body repair ..." Read more

John (Toyota owner) reviewed 9/4/26

Judith (Hyundai owner) reviewed 9/4/26

I would have e understood if they had been honest with me from the beginning.

Was not advised that the car would be with them for at least a week - it took almost 3

Sheryl (Toyota owner) reviewed 9/3/26

Lisa (Volvo owner) reviewed 9/3/26

Excellent job. Email updates to how progressing.

Jason (Toyota owner) reviewed 9/3/26

Seth (Chevrolet owner) reviewed 9/3/26

Phyllis (Buick owner) reviewed 9/2/26

Carol (Toyota owner) reviewed 9/1/26

Matthew (Chevrolet owner) reviewed 9/1/26

Alexandra (Toyota owner) reviewed 9/1/26

None

Robert (Mazda owner) reviewed 8/31/26

Sandra (Subaru owner) reviewed 8/31/26

They were informative before and during the repair. My car looks beautiful!

Nicole (BMW owner) reviewed 8/31/26

Frances (Toyota owner) reviewed 8/31/26

Absolutely excellent!

The entire process was explained in detail. I was updated with progress reports daily. The finished product was excellent!

All were exceptional!

Rebecca (Subaru owner) reviewed 8/31/26

Took longer than I expected. But the service was excellent. Very pleased.

Patrick (Subaru owner) reviewed 8/29/26

Thomas (Chevrolet owner) reviewed 8/28/26

Zane (Ford owner) reviewed 8/28/26

Harsimran Deep (Porsche owner) reviewed 8/28/26

FCC shared updates on the repair process and the whole process was very smooth. Vehicle repairs were done perfectly.

Bryant (Dodge owner) reviewed 8/27/26

ALWAYS TRUSTED THIS BODY SHOP, THAT DO INCREDIBLE WORK.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Faulkner Collision Center of Lancaster

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Faulkner Collision Center of Lancaster

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,553)

4,175 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 2.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?