Faulkner Collision Center of Lancaster
In operation 51 years.
2025 & 2024 #1 BEST BMW Collision Center in the Country by BMW of North America. We are the only Fully BMW, Porsche, TESLA and Volvo Certified Repair Center in Lancaster County. We are also fully aluminum certified and I-CAR Gold certified. Our collision center is known for its expertise, honesty, and stellar service. Here at Faulkner Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
When I picked up my Car the first thing I noticed was the car was the foot prints on my back seat on the back of my driver side seat on the back of my passenger seat and on the back of the center console. The car was not clean on the outside either. Y'all put a brand new front bumper on and painted it. I could see little scratches on the brand new paint job. My check engine light was on when I received the car. When y'all took it back I was told it was a loose connection. One or two things wrong not an issue but the collective of things did not make me feel good about choosing y'all to do the repair.
Likely to Recommend - 2.5/5.0 -
There really are some improvements that need to be done before I would recommend or take my car there again.
Repair Quality - 1.5/5.0 -
Car was returned to me with dirt all over the inside of my car. Check engine light was on due to a loose connection and I had scratches on my brand new and freshly painted bumper.
Customer Service - 3.5/5.0 -
They were nice when I showed them the dirt and check engine light and fixed the issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
everyone was pleasant and I felt like my customer service person did his best ...I think he was put in a bad position in having to tell me my car would not be ready
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for your service and for washing my car! It was wonderful having the rental car there ready for me also. Great experience!