Faulkner Collision Center of Lancaster
In operation 51 years.
2025 & 2024 #1 BEST BMW Collision Center in the Country by BMW of North America. We are the only Fully BMW, Porsche, TESLA and Volvo Certified Repair Center in Lancaster County. We are also fully aluminum certified and I-CAR Gold certified. Our collision center is known for its expertise, honesty, and stellar service. Here at Faulkner Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
Body work was performed correctly as far as I can see. Everything else didn’t go as well
Repair Quality - 4.0/5.0 -
The repair itself looked good but too many other issues that should not have occurred or were overlooked.
Customer Service - 2.5/5.0 -
First issue was the estimator who looked at my vehicle and took many photos told me that I would receive a copy of the estimate that Erie Insurance would receive. I never received it. Then when I dropped off my vehicle two weeks later for the repair there was no packet on the desk for my repair. After looking at the computer she did acknowledge that I did have an appointment. Next I received a check in report to sign but it stated that there was damage to the left rear fender and bumper that I wasn’t aware of. When I questioned the note I then received an email that said they made a mistake and it was the right rear where I was hit. I asked for them to correct the form and send it and I’ll sign it. Never received corrected report. Lastly after picking up my vehicle I parked in my driveway and opened the truck to find an old tire and lots of dirt from the body repair. I emailed pictures to the manager who apologized and stated that their regular clean up person was off and they were outsourcing it. So much for the QA checks. It was offered to pick up my car and they would clean it and remove the tire which I declined.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new! Couldn't be any happier! They even took the time to clean the whole car before giving it back. Top notch service
Customer Service - 5.0/5.0 -
They sent me update texts to let me know what part of the work they were on daily. I didn't realize there were so many steps. I found this very informative. Again top notch service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and service. I especially liked the daily updates.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient. I like the way that Faulkner sends updates on the Process process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I received an email every single day from a CSR who was working with my vehicle, providing updates and I felt so involved in the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and support throughout the process. Seamless.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would recommend to friends and family.
Repair Quality - 5.0/5.0 -
Top notch service from my first inquiry about an insurance claim to the day I picked up the car after all the bodywork and paint job had been done.. the car looked like it was 'new',
Customer Service - 5.0/5.0 -
Alysse Ahearn provided best in class customer service with the timely updates on the status of the repairs, next steps and estimated completion date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Work quality is excellent. Well trained staff on my Chevy Bolt Euv. No concerns for quality
Repair Quality - 5.0/5.0 -
Totally satisfied with the repair. Parts used were painted super well. Very satisfied with the overall work and customer service!
Customer Service - 5.0/5.0 -
Excellent. Clear communication. No issues at all.