Faulkner Collision Center of Lancaster
In operation 51 years.
2025 & 2024 #1 BEST BMW Collision Center in the Country by BMW of North America. We are the only Fully BMW, Porsche, TESLA and Volvo Certified Repair Center in Lancaster County. We are also fully aluminum certified and I-CAR Gold certified. Our collision center is known for its expertise, honesty, and stellar service. Here at Faulkner Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
It’s fine everybody there is nice. I didn’t have a choice because I went through my insurance.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The emails are being sent to the wrong person even though I had given my email, so my husband had to keep forwarding me the information.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Thank you for everything
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with! Alyssa sent me daily updates which was so appreciated and Brian connected with me for details as they came up. They interfaced with Progressive without any lost steps. Very pleased~
Customer Service - 5.0/5.0 -
referenced on prior page...
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The collision repair looks superb. Our one complaint is that the infotainment touchscreen was scratched and moisture inside the hazard warning flashers button makes it appear permanently clouded.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All employees were knowledgeable and polite. Constant contact is good!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service from day one till completion. I was never left in the dark about anything that was going on.
Likely to Recommend - 4.5/5.0 -
I felt the timeline was important that I wasn’t getting a straight answer. They claimed that the vehicle calibration for the sensors would take more time. But I just recently had the windshield replaced and the sensors were already calibrated and maybe took an hour.
Repair Quality - 4.0/5.0 -
Over all I was pleased with the results, but they wanted to keep my vehicle for another week. I explained to them that I needed my vehicle by the end of the week, that I was off this week and my insurance doesn’t cover for a rental and I need to travel for my job. Then I was told within the hour my vehicle was ready for pickup.
Customer Service - 4.5/5.0 -
Yes, everyone was polite and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Bad communication. I was first notified that my car was ready to be painted and that the body repair was finished, only to then be told that they were actually still waiting for a part to come in. This took over a week to arrive. Lastly, I was incorrectly notified that my car was ready to be picked up, only to be told when I arrived that the email was sent to the wrong person and that my car was still not ready.