Finishing Touch Auto Body Inc

4.8 (275reviews)
95%
140 South Side Dr,  Basalt,  CO  81621

In operation 46 years.

The Finishing Touch Auto Body is a family owned auto repair business that has been in business since 1980. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 44 years. Our collision center is known for its expertise, honesty, and stellar service. Here at The Finishing Touch Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Roaring Fork Valley.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (275)

Likely to Recommend

Already have. Regretfully, the referral had a car made out of aluminum?

Repair Quality

Great communication!

Customer Service

They should get a raise.

Likely to Recommend

Repair Quality

The rear and side door kick sensors still do not work after the vehicle was brought to Bighorn Toyota and was there for 2 weeks.

Customer Service

Returned Clean

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Customer Service

Returned Clean

Translated from Spanish by Carwise
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Likely to Recommend

Muy buen servicio y muy responsables.

Repair Quality

Very good service 👍🏻

Customer Service

Muy buen servicio!

Returned Clean

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Customer Service

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Likely to Recommend

With the last email, I received from them in an accusatory tone, focusing solely on the windshield. A non issue.

Repair Quality

We are still working through several issues after the repair was finished. My car was in the repair shop for a damaged front passenger side door. And rear bumper repair. 1. There is a cracked tail light and a chip in the paint on the newly repaired bumper. I’m disappointed that I wasn’t forewarned about this mishap. I only discovered it by chance when I put my bag in the trunk and decided to take a closer look. I showed it to the owner, who acknowledged it, and we are now in the process of addressing the repair. It is further disappointing that when I arrived at the shop to pick up my car, I was told that the owner that he was very happy with the results. Naturally, I assumed that meant he had thoroughly inspected the vehicle. If I drove away, I am certain they would’ve told me that the crack happened after their repair. 2. The day before the scheduled pick up pickup, the shop (Jessica) called and asked if I wanted to take my car to one of the Glenwood locations that applies a protective film under the repaired door area, which they had already prepaid for. I wasn’t able to do that, so later I received a call saying one of the employees would drive the car to Glenwood that evening, and drive it back in the morning. It would be ready for me to pick up that day. Then I had a second phone call the following morning from Jessica, confirming it that was done and my car was back in the shop from Glenwood. A neighboring town. When I spoke with the shop owner/ manager JESS about the crack in the newly repaired bumper, still assuming an innocent , I said it perhaps it happened when they drove the car to Glenwood. He reassured me one hundred percent that the car never left the shop and the lot. I asked him if he was certain he told me he is. . Overall, I have lost trust in their communication.

Customer Service

Conflicting information

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My Experience

The service was exceptional! Teh office personal was great, efficient and friendly. My car was completed sooner than expected which was a pleasant surprise. The finished repair was perfect.

Likely to Recommend

Repair Quality

You are the best!

Customer Service

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Likely to Recommend

I always recommend them to friends family and clients, that won’t change. Thanks guys.

Repair Quality

Best shop in the valley. I am a needy customer and I know it, they go above and beyond and am grateful for the extra effort they put in. 100% recommend.

Customer Service

Staff is incredible. They are attentive and listen to the customer’s concerns. Let’s face it, they are not usually there under great circumstances but I definitely felt heard when expressing the items I was focused on.

Returned Clean

Likely to Recommend

Repair Quality

Like the service and my contact name Audi was really goid

Customer Service

Returned Clean

Likely to Recommend

I wouldn’t hesitate in the slightest.

Repair Quality

Front Bumper Replacement— easy quick job. But the parts aligned perfect, no orange peel effect, the paint and clear were just right with no runs or overspray and they cleaned my car to finish the job. 10/10

Customer Service

Very impressive Body Shop! Very efficient process, very VERY great customer service. The Body work was not only done correctly but they made sure to give me a better cleaner vehicle than before. 10/10.

Likely to Recommend

Repair Quality

Looks great and finished in timely manner!

Customer Service

Returned Clean

Likely to Recommend

As they said, in all my comments, they are very professional. My car looks great.

Repair Quality

They are so professional, clean, and their communication is fantastic.

Customer Service

Same as above. I will only bring my car there.

My Experience

Likely to Recommend

Absolutely!

Repair Quality

Finishing Touch was incredibly easy to deal with, professional in their approach, communicated throughout the process and did a phenomenal job on the repair. Everything was as close to perfect as possible!

Customer Service

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My Experience

I’m very happy with the work that was done. Friendly front desk well done thank you

Likely to Recommend

Repair Quality

I feel I see a few places that still seem they where scratch’s they might of missed but not sure I wish I had taken better pictures myself of the damage so I could be more sure about this issue

Customer Service

Returned Clean

Likely to Recommend

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Customer Service

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