Firelands Collision by Diehl

4.9 (76reviews)
98%
111 Bluegrass Dr E,  Norwalk,  OH  44857
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Firelands Collision has the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. We are now offering heavy duty truck, trailer, bus, van, and RV services to our customers. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Ohio’s most qualified professionals. Best of all, we also offer custom detail packages, bedliner application, assistance with insurance claims, free estimates, and a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Honda, Acura, General Motors, Ford, Chrysler, Dodge, Jeep, Ram, Fiat, Kia, and Hyundai.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM Basic
Honda
Hyundai
Kia
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Reviews (76)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repair work, with many noting that their vehicles looked as good as new after service. The team received strong recognition for professionalism, friendliness, and a genuine willingness to address customer concerns. Communication was a standout strength, with customers appreciating regular text updates and thorough progress notifications throughout the repair process. Timeliness was also frequently highlighted, with several vehicles completed ahead of schedule. Complimentary interior cleaning was a pleasant surprise for many customers. A few customers noted areas for improvement, including instances of missed repairs, backorder delays, and one concern about tire pressure not being checked before vehicle return, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... serviced at Firelands Collision Center by Diehl, and the experience was fantastic. They removed rust, replaced sheet metal above the wheel well, and repainted the ..." Read more
"Repair work turned out amazing, and my wife was extremely happy with the detail job . ...looked incredible ..." Read more
"Car looks great and everything was done on time! Would definitely take another car to them."
"They were very friendly and professional. The repairs were done quickly which was amazing because I have kids ..." Read more
"Work was completed ahead of schedule and done right. All interactions with staff were positive."
"Work was completed ahead of schedule and done right. All interactions with staff were positive."
"They said 10 days and it was a day or two early and since I was unable to pick up the day it was ready they ..." Read more
"We received our car on the promised day"
"... work with. Professional yet pleasant and friendly. Work was done when expected." Read more
"Right on time"
"They did a great job with communicating about the repair, progress, and timeline for completion of the repair."
"... well done on our vehicle!! Quality workmanship and good communication with us throughout the process of repair work. Definitely will recommend to our friends and ..." Read more
"Absolutely! Between the estimator and the automated system i was able to follow the repair process the whole time!"
"Thorough but not excessive work, great communication, extra surprise.with interior cleaning"
"Terrible communication."

My Experience

Brooke , was awesome and the manager but I don’t remember his name he worked at the vermilion one to. They kept us updated the truck looks awesome and they got done early so they brought to us. Friendly , we were impressed. It’s are first time and very happy. My husband is getting a quote on his car he was so happy with truck

Likely to Recommend

Repair Quality

Fast friendly service.

Customer Service

Friendly people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff at Fireland was great to work work with and very professional. Brook did an outstanding job and made the entire report seamless from start to finish. I would highly recommend using Fireland collision.

Likely to Recommend

Repair Quality

Very professional team at Fireland collision and would highly recommend for your repair. Brook was great to work with and handled everything from start to finish.

Customer Service

Brook was great to work with and handled everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Made my truck look brand new!

Customer Service

Would recommend to anyone with a GM vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Only problem is the head lights. It would only took 10.00 minutes to buff it out.

Repair Quality

You could have buffed out my other headlight. 1 new one and one old one I think it looks terrible it would have taken 10: minutes.

Customer Service

I think you should have buffed out my other headlight to make it some what presentable to the new one you replaced.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I stumbled through the online process as it was first time use for requesting an estimate and and appointment for my repair. The staff was understanding and helpful through each step. I was able to keep my car until the replacement part was ready and was contacted when job was completed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

F C Is very easy to work with. Professional yet pleasant and friendly. Work was done when expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

10+ Customer service was the BEST I have ever had! Very satisfied with everything she did for me

Kept me Informed?

Yes

Ready on Time?

Yes

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