Fitzgerald Collision Center of Hagerstown
In operation 60 years, 6 years at this location.
Fitzgerald Collision Center is a full service, direct repair facility for several major insurance companies. We work with all makes and model vehicles and accept work from all insurance companies. Our technicians have been auto manufacturer trained and ICAR certified. PPG paint products are used at our facility. We offer free estimates. We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the N
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Body work looks brand new, the paint work is incredible, the team is super professional, and whoever they have cleaning vehicles is outstanding! I got my car back looking like it’s show room quality!
Likely to Recommend - 5.0/5.0 -
I’ve already recommended Fitz
Repair Quality - 5.0/5.0 -
Second repair done by Fitz, and I can honestly say that both times, my car has turned out beautifully!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Denny and his team did a fabulous job on my car. It looks like new. A particular shoutout to Chantea; she kept me apprised by texts literally daily updating each day the status of my car. It truly is greatly appreciated. I am beyond impressed with the full team. Thanks again to everyone. Jeff Katz
Likely to Recommend - 5.0/5.0 -
Fitzgerald is the best
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Great service-Chantea is the best
My Experience - 5.0/5.0 -
I was rear ended 10 minutes from work in Sterling Virginia. This Dealer Repair Shop is in my neighborhood. I had used them 3 to 4 years before when a buck ran into my truck. They are very personable and patient. They explain the profess and keep you updated with any changes. Service is great and prices are in line with the current economy. 1,000% would recommend them to everyone.
Likely to Recommend - 5.0/5.0 -
1,000 % will always recommend them to anyone who needs their vechicle repaired.
Repair Quality - 5.0/5.0 -
1,000% Satisfied with their service and methods. This place give awesome customer service. Your vechicle will be in great hands with them
Customer Service - 5.0/5.0 -
1,000% awesome customer service. They keep you updated and informed on repair status.
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the work that was done and I got the truck back sooner than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was great. The team went above & beyond to make sure my vehicle was completed on time and correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The collision department has an awesome team!! I hope each and every one of them are valued by Fitzgerald because they are a true asset to the company. For starters, they were super welcoming when I arrived and even called enterprise for me to make sure a representative was on the way to pick me up to go get my rental!! The whole time they had my car they were super informative which was important to me because all I do is drive for work so I needed to stay informed of when I’d finally have my vehicle back for work. The best part is, my car was completed 6 days before they originally stated AND it looked beautiful I can tell the work was not rushed!! I always come to Fitzgerald for all my car needs, and this time around you guys really reminded me why this is where I continue to bring my business!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will let all my friends and family know
Repair Quality - 5.0/5.0 -
Did a wonderful job ,thanks again
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Collision Center, Enterprise and Geico all worked together to make my experience stress-free.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communications on work progress were outstanding. The body work was done well and the exterior was spotless. But we noticed the interior was covered in dust (it was clean when we dropped it off).
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Vehicle was at Fitzgerald for approx 40 days with several NEW scratches appearing on the driver side during that time frame. Painter determined that scratches were from road debris (completely false) and did not fix. Stated he buffed one scratch that is still completely visible. No one notified of the employees determination and that scratches were NOT in fact repaired until I picked vehicle up and saw all scratches were still on vehicle. Service manager Orlando then told me “I should have called you. The painter states these are from road debris” completely undermining my integrity. After all the issues I have had with Fitzgerald (forgetting to attached a wheel with lug nuts after a tire rotation, sitting on my vehicle for over 20 days with no forward movement, picking my vehicle up with new scratches after being in their possession for 40 days) this was an absolute slap in the face. Never again will my vehicle go to Fitzgerald for ANYTHING. Still undecided about blasting my story all over social media to warn others.
Customer Service - 0.5/5.0 -
See previous comment
Returned Clean
My Experience - 5.0/5.0 -
The attention to detail and constant contact keeping me in the loop and up to date daily was phenomenal. Knowing how sensitive this situation was of having my car so invasively vandalized. Chantea and the team helped keep me at peace during the entire repair of something that never should have happened 5 stars doesn't come close Phenomenal customer service
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair work was very good but I had to go back to have a part reinstalled. They were they accommodating & fix it quickly.
Customer Service - 5.0/5.0 -
Customer service kept me posted on the status & very friendly. They promptly responded to my calls.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had my vehicle serviced for a brake recall and the day to drop off on Monday after Father's day. In the early hours of this day, my vehicle was broken into and fitzgerald Hagerstown greatly provided both services including collision department. They were so wonderful and thorough. After about 2 weeks of being at the shop,I picked it up on Wednesday 7/8/26. The following morning my transmission cable clip broke off and Marty worked in right in for me. A great group of people to deal with..Very excellent.😇
Customer Service - 5.0/5.0 -
Wonderful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was quite impressed with the text message communication from Chantea. She kept me informed on a daily basis about what step of the process my car was in. I haven't driven anywhere since picking it up so I'm trusting that the needed work was done well, it looks great on the outside, no more loose and broken parts or deer hair. It was thoroughly washed and the inside is noticeably cleaner. I am completely satisfied with my entire experience and I will definitely recommend Fitzgerald to my friends.
Likely to Recommend - 5.0/5.0 -
I will definitely recommend them to my friends and family and I would definitely use them again.
Repair Quality - 5.0/5.0 -
Fitzgerald collision did a great job fixing my front-end after unfortunately hitting a deer (She was ok) Their communication is fantastic and so is their work. Im very impressed and would definitely recommend them.
Customer Service - 5.0/5.0 -
Chantea is a fantastic customer service woman.