Five Star Collision Center - Albany
In operation 39 years, 8 years at this location.
Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would recommend anyone and everyone to check them out first
Repair Quality - 5.0/5.0 -
The service at five star collections was nothing but the best they was polite kind and the step by step update everything was just great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from drop to pick up.. Frequent up dates on progress were very reassuring .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone is always so helpful and the most important ways treating customers as if you all really really cares. I really appreciate that you do not find that anywhere. God bless your business and your whole staff Miss Dayle, .🙏🏽🙏
Likely to Recommend - 5.0/5.0 -
I would say I highly recommend this collision repair shop. They did an amazing job repairing my vehicle. The work was excellent and everything looks great. The staff was very professional and friendly. I’m extremely pleased with the results and would definitely use them again. If you need collision repair I definitely would give the a try.
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and kept me informed of the entire process until my car was finished!
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
My car is still squeaking needs to be looked at again now I have to find the time to take it back up there after it’s been in the shop for two weeks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased
Likely to Recommend - 5.0/5.0 -
Five Star Collision Center does great work.
Repair Quality - 4.5/5.0 -
The work looks great, however, I believe no clips were put in the bumper as it appears that it's about to pop out. I will communicate accordingly if such be the case.
Customer Service - 5.0/5.0 -
The front desk personnel were awesome. Provided great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took far too long to complete the repairs. Communication was sketchy, and it wasn't unusual for status on the repairs to not be updated until the last minute.
My Experience - 5.0/5.0 -
Very satisfied and happy with the results and customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with how I received frequent updates on the status of the repairs. The repairs were completed exactly when the original estimate was given and my truck looked like new when I received it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service as always 👏
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm proud to be a Hyundai driver. My experience was very excellent and I'm very satisfied with the work done on my vehicle so far. Miss Katrina and Mr. Yancey were very nice as well. Thank you for the care I received.
Likely to Recommend - 5.0/5.0 -
Yes, yes, yes.
Repair Quality - 5.0/5.0 -
I was very satisfied with the service I received from the collision dept. Miss Katrina the receptionist was very friendly and kept me up to speed with everything going on with my car.
Customer Service - 5.0/5.0 -
Very friendly person and easy to talk to. Miss Katrina made me feel important.
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the good job guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Used them twice in the last 3 months Satisfied both times
Repair Quality - 5.0/5.0 -
Paint and Body work looked good and they detailed the whole truck
Customer Service - 5.0/5.0 -
They kept me informed on progress of my truck