Five Star Collision Center - Albany
In operation 39 years, 8 years at this location.
Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome customer service and great communication with keeping me updated on the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone i came in contact with there was very friendly. They did an excellent job on the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Detail about service. Five star kept me updated on repair work. Good customers service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good the job completed
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was repaired in a timely matter staff was great thanks great job
My Experience - 5.0/5.0 -
Five Star went out of their way to help me. They did a great job!!!!
Likely to Recommend - 4.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0 -
Front desk was good
Returned Clean
My Experience - 5.0/5.0 -
Everything was fixed and handled in a timely manner.
My Experience - 5.0/5.0 -
Exceeded my expectations! Great job on matching the original paint color and kept my car clean. Everyone at the front desk helped me out when I arrived. Also, repairs were quickly done and when I picked my car up I had a detailed review of the completed work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Five Star did a great job on repairing my vehicle and it looked great! All my concerns were addressed and the employees were very kind and helpful.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’m pretty sure the color isn’t the same there is also paint on my side mirror where it was repainted. The top corner of my driver door isn’t completely shut so you can hear air coming in. The communication through the whole experience sucked. The ladies up front were really nice and helpful but the person supposed to be keeping me informed during this time did a horrible job at that. There are also little dents all on the inside of the frame where my back door was dented in still and I have two identical marks on the bottom of both side mirrors that looks like wherever they were pulling it in and out of it scrubbed which isn’t that big of a deal because it will probably come off but it’s the principal on top of everything else that is wrong and has occurred during this time. And I am usually a pretty understanding individual who just lets things go but this just has been horrible for the last 2wks of repairs. The best thing out of all this is the cleaning out of the inside of my car I am really thankful for that.
My Experience - 5.0/5.0 -
Great job!! My wife picked my car up because I was working! When I got home and saw it I was very happy!! It looked like it never been in a wreck!! The team did great! I appreciate it
My Experience - 0.0/5.0 -
My car was brought up there with no check engine light on! But when I pick it up my light was on! This light never came on in my car.
My Experience - 5.0/5.0 -
Good customer service. Excellent body work.
Likely to Recommend - 5.0/5.0 -
Will recommend to family and friends
Repair Quality - 5.0/5.0 -
Good friendly customer service, great work on repairs.
Customer Service - 5.0/5.0 -
Outstanding
My Experience - 5.0/5.0 -
I was very pleased with the work that was done to my truck. I will recommend this company to anyone that is in need of their service. Thank you so much. My truck looks so beautiful Tina Travis.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was fantastic. Service was great.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very kind and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and very timely
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was completed a week ahead of the schedule. We are completely satisfied with the work and customer service.
Customer Service - 5.0/5.0 -
The customer service was excellent. Everyone was helpful and friendly. They were able to answer all my questions.