Five Star Ford Stone Mountain Collision Center

4.8 (2,357reviews)

98%

(678) 344-3480

3800 Highway 78, Snellville, GA 30039

98%

See Photos

3800 Highway 78
Snellville, GA 30039

Get Directions Website Email

About Five Star Ford Stone Mountain Collision Center

See Photos

3800 Highway 78
Snellville, GA 30039

Get Directions Website Email

In operation 13 years.

Five Star Collision Centers proudly offer a wide variety of collision repair services to get you back on the road safely and quickly. We provide outstanding customer service and use current certified technologies to deliver the highest standard of collision repair. Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,357)

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Newest
Rating

1,714 Customers Rated

5 Stars

61.7% Complete

(1454)
4 Stars

6.5% Complete

(154)
3 Stars

1.3% Complete

(31)
2 Stars

1.1% Complete

(26)
1 Star

0.4% Complete

(9)
< 1 Star

1.7% Complete

(40)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding customer service, with many highlighting the friendly, professional, and courteous staff from start to finish. The quality of repairs was frequently commended, with vehicles described as looking brand new or like-new after collision work. Timely completion was a recurring positive theme, with several customers noting their vehicles were ready ahead of schedule. Regular updates via text and calls were widely appreciated, keeping customers informed throughout the repair process. Customers also valued the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including occasional delays in completion dates without proactive communication, minor paint or alignment issues upon pickup, and isolated concerns about repair quality. These observations came directly from customer comments and reflect opportunities to further enhance the already strong service experience.

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Timeliness
Communication

"The repair of our Lexus GX460 was done in a timely manner and you cant tell it was ever damaged…well done!!!"

"A week early"

"My car was ready before the date they shop estimated it would be ready."

"They had my vehicle done before my rental was supposed to be return. I was able to leave the vehicle there without any ..." Read more

"Excellent work. Kept me informed. Completed in a timely manner."

"... satisfaction, the staff were very courteous and professional, kept me informed every step of the way, during the entire process, I must also mention that the repairs to my vehicle ..." Read more

"... out. The team did an excellent job on the vehicle. Communication was outstanding, as I was kept informed about the job's progress. Thank you very much." Read more

"I really like the weekly text updates. It kept me in the loop without having to call and check."

"We appreciate the communication as well as fast, quality work."

"... consequently required an d tended stay at Five Star. The staff kept me updated through every phase of repair. They were patient in answering my many questions, ..." Read more

Timeliness
Communication

Timeliness
Communication