Chilton Auto Body Hawthorne

4.8 (1,286reviews)
96%
3348 W El Segundo Blvd,  Hawthorne,  CA  90250
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Shop AssistantSparkles

In operation 5 years.

At Chilton Auto Body Hawthorne, we provide the highest quality auto body repair. Our collision center in Hawthorne, CA provides dent repair, dent removal, storm damage repair, and other services. We repair all makes and models, work with most insurance companies, and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
I-Car

Reviews (1,286)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, precise, and restoring vehicles to like-new condition. The front desk and service staff are widely commended for being professional, friendly, and accommodating. Communication is a strong highlight, with many customers appreciating timely text updates and proactive calls throughout the repair process. Vehicles are often completed ahead of schedule, exceeding expectations on timeliness. Cleanliness is another noted positive, with cars returned washed and detailed inside and out. A few customers mentioned minor concerns such as unexpected delays, missing parts upon return, or unresolved warning lights, reflecting areas customers feel could be further refined. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
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"... exceptional. The customer support was remarkable, and the workshop restored my vehicle to a condition that felt brand new. I wholeheartedly recommend their services. Thank ..." Read more
"A great auto shop! I've had nothing but excellent experiences here, and I keep coming back because of the outstanding service. The repairs always look amazing, the work is completed ..." Read more
"Above and beyond service. I am meticulous about my car and they treated it like it was their own. I would ..." Read more
"The service was top-notch. It was friendly, professional, knowledgeable and quick."
"... job from the initial quote to completing the job. They kept in constant contact through the process and were constant professionals. I highly recommend them!" Read more
"Great customer service from start to finish. The repairs on my vehicle were even completed a week early. Would definitely recommend Chilton to anyone looking ..." Read more
"Five days early….. Same word, AMAZING!"
"... third visit with the shop and you guys are amazing very punctual and informative job well done with flawless repairs I just wish you guys did custom work lol but job ..." Read more
"... perfect my car looked brand new all over again. However it got delayed by a week or two and when I got my keys back the buttons were pretty beat up and I was even missing the trunk button so that was ..." Read more
"We were a little dismayed that it took so long, but everything else seemed to be just fine."
"... pick up, Chilton was kind, courteous and prompt. I never had to call and question because they keep you informed. I would definitely recommend them." Read more
"The process was quick and efficient. I got text updates along the way and when my vehicle was completed everything was explained thoroughly."
"Excellent communication at important junctions of the repair"
"kept good communication along entire repair"
"I didn't like the constant texts stating on schedule for pickup text messages, yet my vehicle was not delivered as promised nor were there any calls or texts to explain the delay. Also, immediately after I picked up my vehicle, ..." Read more

Likely to Recommend

Will recommend 👌

Repair Quality

My experience with Chilton was excellent, they gave me an update on the repair, when, pick up my vehicle it look brand new, every person there treated me with respect and kindness, from the office staffs to the repairman will recommend 😀

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Chilton's service was above and beyond. I've worked with a number of repair shops over the years, and my experience with Chilton this year has been superb. My car had a repair, and then we touched up a number of minor age issues it accumulated, and the car now looks brand new. The staff is friendly and is easy to work with. 10/10 will definitely use again.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good job thanks

Customer Service

Excellent

My Experience

I would like to thank Chilton auto body for their service and support. We had our catalytic converter stolen and found Chilton from our insurance company Geico. From the moment we dropped our truck off to the time we picked up the truck we were treated with kindness and sincere caring. Thank you Chilton for all that you did for us.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Great. Thanks

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Repair Quality

Did a wonderful job

Customer Service

My Experience

Very satisfied for the outcome of the vehicle.

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Repair Quality

Customer Service

My Experience

Everyone is so friendly and show care for the work they do! This is my second time coming here and I feel that my cars are taken care of very well. They really go out of their way with the work they do!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Every one at Chilton was very professional from start to finish, they handled my repairs in a timely manner and the finish repair was very satisfactory. Technician, Lobby personnel and adjuster were great. Thank you.

Likely to Recommend

great service, very professional and great result as well.

Repair Quality

very satisfied, my repair were done in a timely manner and they look great

Customer Service

they all were very professionally and attentive when I was handlinng my claim.

Returned Clean

My Experience

I didn't like the constant texts stating "on schedule" for pickup text messages, yet my vehicle was not delivered as promised nor were there any calls or texts to explain the delay. Also, immediately after I picked up my vehicle, a light came on stating "low tire pressure" which means the sensor was not reset after the technician told me my car was calibrated following the wheel being removed. This makes me hesitate to use this business again or refer anyone to them. Inspite of all this, my car looks great though!

Likely to Recommend

Repair Quality

After picking up my car after 2 weeks, the low pressure light came on immediately after leaving the shop. After taking my car to be checked, it was determined there was a nail in one of my tires. Chilton paid for the new tire, however, the light came on again and it was determined that no calibration had been done on the tires. Once corrected, the light went off.

Customer Service

Returned Clean

Translated from Spanish by Carwise
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My Experience

Me entregaron el los ckec prendidos devolvieron el carro para meterle el escáner me dijeron que lo andara 100 millas si se volvía aprender lo llevara de vuelta pero la pintura quedó muy bien

Likely to Recommend

El trabajo de pintura estuvo muy bien, pero pues me dieron muy poca soluciones porque me entregaron mi carro con los con los cheques y las luces prendidas

Repair Quality

El carro llegó sin ningún check prendió me lo devolvienron con 3 prendidos y por 3 días lo único que asian era escaniarlo pero no daban solucion

Customer Service

Bueno pero no dan mucha soluciones

Likely to Recommend

I would highly recommend Chilton. They did a great job with keeping me informed on the process plus my car turned out great

Repair Quality

Excellent! My car looks and feels great!

Customer Service

Everyone was super friendly! From the receptionist to the service adviser were very nice!

My Experience

The service was friendly, efficient and the work was excellent

Likely to Recommend

Repair Quality

The service was top-notch. It was friendly, professional, knowledgeable and quick.

Customer Service

My Experience

Chilton autobody has a kind and professional team that helped me with my Odyssey I am happy with their service because Drake explained everything the steps for repairing my car until the end and he clarified all my questions. Thank you

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Repair Quality

Customer Service

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Repair Quality

Did a great job 👍

Customer Service

Great job 👍

Returned Clean

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My Experience

Great work and fast at QuickTime

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Repair Quality

The work was great. I expected the best from you guys and you guys did it. Thank you very much and have a nice day.

Customer Service

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Repair Quality

Clean Job and Finished it early for me!

Customer Service