Fix Auto Lake Forest

4.9 (1,412reviews)
97%
23902 Remme Ridge,  Lake Forest,  CA  92630
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In operation 8 years, 6 years at this location.

FALF is a Collision Repair facility owned and operated by family! The combined number of work experience between owner Bryan and GM Travis-is over 40 years experience. Our objective is to produce the highest level of quality, communication and Customer Service. We are honest and fair. We enjoy spending time to get to know our customers over the course of the repairs and even after. We are facilitated with the state of the art Aluminum repair Equipment-We are a Tesla Approved repair facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
Call
Email

Reviews (1,412)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Lake Forest for exceptional service quality, with many highlighting the professional and caring staff who go above and beyond expectations. The shop receives outstanding feedback for timely repairs, often completing work ahead of schedule, and maintaining excellent communication throughout the process with regular text updates. Customers appreciate the seamless experience from start to finish, noting the friendly atmosphere and VIP treatment. The quality of repairs is consistently described as excellent, with many stating their vehicles look like new. Tesla expertise is frequently mentioned as a strength. While most feedback is overwhelmingly positive, a few customers noted minor communication improvements needed and occasional quality issues requiring return visits.
AI-Generated from reviews written in the last 12 months
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"Excellent work and quality parts."
"... on the progress and car was done exactly on time. The body work looks brand new. I cannot see where it was repaired. The car was even washed before I picked ..." Read more
"... it truly felt like I was receiving VIP treatment. Every single team member went above and beyond with the level of care, kindness, and professionalism ..." Read more
"Poor quality work, second time around, still not satisfactory and yet new damage and small scratches ..." Read more
"Doors do not properly align and do not open"
"Finished the job ahead of schedule to help me !"
"Vehicle was ready when promised and repair was much quicker than I expected."
"I had a great experience with Fix Auto body shop. My car was ready full two weeks earlier than the expected date, which was a pleasant surprise. The ..." Read more
"They did an amazing job of repairing my car then I got it back a week before the estimated date"
"Everything went smoothly and ahead of schedule. Couldn't ask for more"
"I received text messages letting me know what progress had taken place."
"This team made the whole experience a breeze! They kept me fully informed throughout the process, so I never had to wonder what was happening with ..." Read more
"Better communication, i called the place and nobody picked up the phone. I ended up driving there, and ..." Read more
"Communication could be a tiny bit better when not there in person."
"Very unprofessional"

My Experience

Fix Auto Lake Forest and the team always do an amazing job with great customer service, accurate updates, quality repair and make things look good as new. They make you feel very special and I will always bring all of my business there.

My Experience

My Volvo looks fantastic. They were attentive throughout the process and even finished the repairs a day ahead of schedule. Everything went smoothly from start to finish attentive service, early completion, and a smooth hasslefree experience.

My Experience

The service was phenomenal and everyone was on top of things from front desk to service advisor to manager Travis. Communication was excellent throughout the process. The most important thing is the work is exceptional. I highly recommend Fix Auto Lake Forest for all Tesla service. Thank you!

Likely to Recommend

Repair Quality

Amazing service and communication from start to finish!

Customer Service

Julie and Gil were amazing! They both were very kind and thorough communicating updates and progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Travis was great. The workmanship excellent.

Likely to Recommend

Repair Quality

Yo have been professional and kind

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gil and Julie treated us like family and made sure everything was 100% satisfactory. This is the only place to consider if your Tesla needs repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Julie and Gil are great people to deal with - the repair was prompt and seamless. A+

Likely to Recommend

Repair Quality

Very professional. Repair was well done, and service was very good!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

super good experience thank you!

My Experience

Gail and Julie were very respectful and helpful. Had a very good experience. I do recommend this car shop to others and will choose them in future if needed .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly and ahead of schedule. Couldn't ask for more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I’m absolutely happy with the service I like how fast my car was fixed and outstanding service

Likely to Recommend

Repair Quality

Great service really attentive staff will absolutely use for the future

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very kind. They made the process very easy. I am very happy with how my car looks. I would highly recommend them.

Likely to Recommend

I would highly recommend Fix Auto

Repair Quality

I will recommend Fix Auto. I am very happy with the staff they were kind, caring and very efficient. My car looks great.

Customer Service

All the employees were very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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