Fix Auto Lake Forest

4.9 (1,440reviews)
98%
23902 Remme Ridge,  Lake Forest,  CA  92630
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Shop AssistantSparkles

In operation 8 years, 6 years at this location.

FALF is a Collision Repair facility owned and operated by family! The combined number of work experience between owner Bryan and GM Travis-is over 40 years experience. Our objective is to produce the highest level of quality, communication and Customer Service. We are honest and fair. We enjoy spending time to get to know our customers over the course of the repairs and even after. We are facilitated with the state of the art Aluminum repair Equipment-We are a Tesla Approved repair facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
Call
Email

Reviews (1,440)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Lake Forest for outstanding service quality, exceptional communication, and impressive timeliness. Repairs are frequently described as flawless, with cars returned looking brand new, and the team is widely recognized for professionalism, friendliness, and genuine care. Regular text updates and proactive communication throughout the repair process are highlighted as standout features. Many customers note their vehicles were completed ahead of schedule, often days or even weeks early. A few customers mentioned areas for improvement, including occasional repair quality concerns, miscommunication on timelines, and isolated instances where follow-up visits were needed to address incomplete work. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... it truly felt like I was receiving VIP treatment. Every single team member went above and beyond with the level of care, kindness, and professionalism ..." Read more
"... on the progress and car was done exactly on time. The body work looks brand new. I cannot see where it was repaired. The car was even washed before I picked it up I highly ..." Read more
"... dirty. She takes the car home only to realize that the unfixed panel gaps create a bunch of cabin noise at freeway speeds and there are no Tesla badges placed on the new trunk. ..." Read more
"Finished the job ahead of schedule to help me !"
"... there were none, which was good for my peace of mind. They also fixed my car sooner than originally promised. The convenience of renting a car through them was ..." Read more
"I had a great experience with Fix Auto body shop. My car was ready full two weeks earlier than the expected date, which was a pleasant surprise. The staff was professional, ..." Read more
"They did an amazing job of repairing my car then I got it back a week before the estimated date"
"RepIr was done 7 days prior to. I'm impressed!"
"... happening with my car or when it would be finished. Communication was fantastic—someone always picked up the phone and had answers. My car came back looking like new, ..." Read more
"The employees at this location were exceptional! They gave me periodic updates throughout the process. The work was well done — I hardly even recognized ..." Read more
"I received text messages letting me know what progress had taken place."
"Excellent work. Communication could use a little improvement but overall happy with the work and speed of completion."
"I wish I'd get more frequent updates"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Julie was wonderful. Appreciated the update on progress of repairs. Best of all my car was ready 2 days earlier than expected

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone I dealt with at Fix Auto was great, helpful, courteous and professional. From Julie, Trevor, and Gil, they were all excellent and helpful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great, professional, seamless service. A pleasure to work with Fix Auto Lake Forest!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent, friendly, and speedy service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience with everyone I worked with, from being greeted and welcomed by Julie in the front, to Gil who made my baby look brand new again! I also really valued the update texts...I felt in the loop the whole time and knew what was going on, which was so nice!

My Experience

Julie, Gil and the whole staff at Fix Auto are very personable and provide the best professional service. Thank you for making it smooth and less stressful than expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fix Auto did a great job repairing cosmetic damage to the rear quarter of the car. They kept me well informed of the repair status daily and completed the job ahead of schedule. The car looks good as new. And the staff are all friendly and professional. I highly recommend Fix Auto Lake Forest.

My Experience

The Manager Gil of “Fix Auto Collision” in Lake Forrest, CA 92630, was highly recommended to me. Gil & his mechanics did a great job fixing my left Front Bumper, etc. on my 2012 Camry SE. Elaine .

Likely to Recommend

Excellent work.

Repair Quality

They did an excellent job . Very satisfied.

Customer Service

Friendly kept me informed on how the job was going.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fix Auto was great Had a minor issue after and there was no issue correcting it all.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic job! Thank u!!!

Likely to Recommend

Repair Quality

⭐⭐⭐⭐⭐ Highly Recommended!I had an amazing experience with Fix Auto Lake Forest after a recent car accident. They repaired my Tesla, and the final results are absolutely excellent—you can’t even tell it was ever in an accident! A huge shoutout to Julie, Travis, and Gill, who kept me updated and informed every single step of the way. Their communication made a stressful situation so much easier to handle. I highly recommend them to anyone looking for top-notch repairs and fantastic customer service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, professional and efficient operation.

My Experience

Fix it did a great job, my car looks like new. Like nothing ever happened to it. The staff was also great. Thank you Fix It

Likely to Recommend

Yes will refer

Repair Quality

Did an excellent job on my car. Also the staff was very nice too.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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