Fix Auto The Dalles
In operation 28 years, 16 years at this location.
Sky and Kathleen Schacht have successfully owned and operated Fix Auto The Dalles since 1998. Sky and Kathleen joined the Fix Auto network with their body shop in 2005. Fix Auto The Dalles uses state-of-the-art equipment, including one of the largest custom-built frame racks in the Gorge. Supported by a highly skilled and experienced repair team, Fix Auto The Dalles knows the importance of training, implementation of best practices, and continuous improvement. Fix Auto The Dalles holds 5 outstanding certifications, including Honda, Acura, Subaru, GM and I-CAR Gold. Through their participation in the Fix Auto network, Fix Auto The Dalles brings a commitment to maintaining superior customer service and high quality work throughout the Columbia River Gorge.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent costumer service and great job on my car painting. They even clean it inside that was extra impressive!
Likely to Recommend - 5.0/5.0 -
They do a beautiful job
Repair Quality - 5.0/5.0 -
Very nice job
Customer Service - 5.0/5.0 -
Very good service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
When I went in to get my car taken back because it wasn’t put back properly the front desk woman was not very pleasant. I told her the issue with my doors not working with keyless entry that it needed to be plugged in. She helped someone else then asked me what wasn’t working again because she had forgotten, or wasn’t paying attention the first time. After the hassle, unloading my children and waiting in the lobby for what I thought would be a quick fix. All I got from her was “he’s pulling it around”. No sorry for the inconvenience, thank you, have a good day. Absolutely nothing. She even insisted the man who worked on it plugged the door back in, I told her the keyless entry isn’t working on that side he fixed but works everywhere else. For her to then come out and say “oh yeah he forgot to plug it in.” I’m surprised by the lack of customer care on her part and how she handled the whole situation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On time and on budget. Nice
My Experience - 5.0/5.0 -
Thank you much! You all went above and Beyond! You fixed the problems and more! You even cleaned inside the car what a treat! Jenny at the front desk was amazing she is so sweet and helpful she also went above and beyond! I will be back for repairs! Thanks team at Fix Auto!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
The gal at the front was great. But I was a little disappointed that no one explained what the damages were and what was all replaced/fixed. I was given some paperwork and my keys and that was pretty much it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication by staff and excellent end results of repairs.
Customer Service - 5.0/5.0 -
Wonderful communication by all staff
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. Work was done quickly and met expectations. 2nd time using Fix Auto collision and will definitely return in the future for our repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the job done.