Ford Lincoln of Franklin
We repair all make and all models and offer a limited life time warranty on all repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The experience at Ford Lincoln was excellent… The staff is very accommodating very helpful. Very friendly. My experience again was great thank you Deana .
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still waiting for some of the badging on the rear tailgate to be installed. It was on back order.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were professional and did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great repair job
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Would have liked regular repair status updates but I had to call to check in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nick was amazing, great communication and willingness to help. Service was great and performed in a timely manner.
Customer Service - 5.0/5.0 -
Best customer service I've received from a dealership. Nick was great
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Really didn’t hear from them. I never knew what was happening and a true update on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I had a great experience with Ford Lincoln with one exception. Before I got my car in, I called and had trouble getting returned calls
Customer Service - 4.5/5.0 -
please see my prior comment about returned calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Les and all involved have been fantastic and took good care of my daughter and her vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and my car was ready sooner than promised! Would definitely return here for further service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I can’t get back the 400 plus miles that were placed on my vehicle
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I brought my vehicle in for repairs after an accident and was told it would be ready in 2 days. Instead, it took 2 weeks—with almost no communication from the shop. I called for an update after 4 days and was told someone would get back to me. No one ever did until I was informed the vehicle was finally ready a week later. When I picked up my car, I immediately noticed that nearly 500 miles had been put on it while it was in the shop. I took a photo of the mileage and checked my work order—confirming that my vehicle had been driven extensively during the time it was supposed to be undergoing repairs. On top of that, they didn’t even bother to replace the gas they used.