Ford Lincoln of Franklin
We repair all make and all models and offer a limited life time warranty on all repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
It’s hard not to be satisfied, they replaced the whole bumper and everything attached to it. Although I am pleased with the results, I honestly think the estimate was greatly over exaggerated, and the repair could have been done for less than half of the estimated price. This is why we are paying ridiculous prices for insurance. Farm Bureau treated me extremely well, up to the point of the rental.
Customer Service - 5.0/5.0 -
The entire staff at the Ford dealership, was respectful and friendly .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I know my Explorer is fixed correctly with quality parts when repairs are done here. My insurance company tries to steer me to an “approved” shop, however, I get superior service and quality work AND always within the estimates that they provide.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I highly recommend Ford of Franklin. They are awesome. The guys in the body shop are second to none
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the work done as I was the last time I took my car to them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Courtney and TC were both wonderful to deal with!!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Will never use you all again
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All ready did, Mr. Lipado - damaged f250
Repair Quality - 5.0/5.0 -
Great Service Team!
Customer Service - 5.0/5.0 -
Did an excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The people at the collision center were very professional and kind.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They made the process very easy and were always patiently open to answering any questions that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job they were able to handle both of our insurance claims and got the work done quickly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Ultimately, Ford’s ability to take vehicle in a timely manner, pricing, and quality of repair will keep me returning for body shop needs.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Staff was great to deal with. I would give it a 10/10 if they ever reached out to let me know when deadlines changed. Twice they told me my truck would be ready by a certain time, and twice that was delayed. I don’t have a problem with the delay, but both times it took me calling to confirm it was ready to find out that it would be another week.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service as always….
Customer Service - 5.0/5.0 -
World Class
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There is a scent of glue or some kind of the inside of the vehicle and dust on the back seats, but I am very satisfied with the work you did. Thank you Very much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car has been in the repair shop for over two weeks. I haven’t received any updates or estimated timeframe unless I initiate with the body shop.
Customer Service - 0.5/5.0 -
Communication not great and seemingly unorganized.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. After I picked my car up, I had a part come loose in my door. I took it back and they fixed it same day no questions asked.