Forrester Lincoln Auto Body

4.8 (252reviews)
93%
1331 South Coldbrook Avenue,  Chambersburg,  PA  17201
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Forrester Lincoln is a family owned and operated business serving south central Pennsylvania since 1965. Our entire dealership is committed to exceeding customer expectations. This is proven by being awarded Lincoln’s most prestigious award, the President’s Award, 20 times in a row. This award is only given to the top 10% of Lincoln dealers nationwide who have achieved the highest levels of customer satisfaction. Forrester Lincoln Auto Body offers professional certified body technicians and paint refinishers who strive for excellence. Our body shop WELCOMES ALL Domestic and Foreign Makes and Models. We will assist you through every step of the process beginning with towing services, car rentals, and a free written estimate. Accepting all insurance company claims is just another way we put the customer first because it is always your choice where you have your vehicle repaired and it is our goal to provide you with convenient, timely, and the highest quality of service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (252)

My Experience

Excellent team to work with, efficient and prompt

Response from Forrester Lincoln Auto Body, 01/21/20

Thank you for your kind words related to our service here at Forrester Lincoln Auto Body. We appreciate the repeat business from you. If you need us in the future, please don't hesitate to give us a call or stop by for your vehicle needs. It has been our pleasure to help you thru this process. Please have a great day!

My Experience

The repair was done very quickly and looks perfect! Cory and Jessica were very helpful and courteous

Response from Forrester Lincoln Auto Body, 01/21/20

Thank you for choosing Forrester Auto Body for your vehicle needs. We would also like to thank you for taking the time to answer the survey question. Nowadays people depends on reviews like yours when deciding a repair facility to use. I am glad you are happy with your repairs and if you need us in the future, I hope without hesitation that you will allow us to provide service for you.

My Experience

Vehicle in better shape than when it arrived. Great repair job and exceptional detailing all in good time.

Response from Forrester Lincoln Auto Body, 01/16/20

Thanks for allowing Forrester Auto Body to take care of your repair needs. If there is anything we can do to provide a better experience, please don't hesitate to give us a call. I hope that if you need body work you won't think twice about choosing us.

My Experience

Response from Forrester Lincoln Auto Body, 01/16/20

Thank you for taking out the time to fill out the survey. The world depends on these surveys anymore to pick a facility to have work done. If for any reason you are not satisfied or notice anything, please dont hesitate to give us a call to try and make it right. Thanks for your business. Have a nice day!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 03/03/20

Thank you for taking the time to fill out our survey. The world places alot of emphasis on these survey results. I hope without a doubt you will be able to choose Forrester Lincoln Auto Body/Service for all your vehicle needs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/10/20

Brian it was a pleasure doing business with you. Thank you for taking the time to do the survey and the great remarks. We hope all goes well in the future but if something comes up you know who you can trust in. Thanks again for choosing Forrester Auto body.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/09/20

Thank you for taking the time out to complete our survey. We here would like to take time out to thank you for allowing us to help you with your repair needs. We understand this is never a good thing when you come to us, but I hope that we have given you great customer service. If you have any suggestions on anything we could have done to make your experience more pleasant. Please don't hesitate to get in touch with us. I hope that if you are in need of auto body repairs again Forrester's pops into your mind and you feel confident in your decision. Thanks again for allowing us to serve you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester Auto Body would like to thank you for choosing us to complete your repairs and taking time to complete the survey. We are happy to know that everything went well and you are satisfied with the repairs. If anything else is ever needed please be sure to let us know. Thank you again and have a blessed New Year.

My Experience

We are satisfied with the repairs completed, but were disappointed they did not note all repairs needed until 2 weeks after we dropped our car off. This caused a delay in repairs. We expected better from Forrester.

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester Auto Body are very sorry we did not meet all your expectations of the repair process. We as a team have talked about what we can do to solve these issues moving forward. We thank you very much for choosing us to complete your claim and taking the time to do the survey. I truly hope you don't ever need our services again, but if you would I'm hoping you can trust in us to complete those repairs. Thank you again and I hope you have a blessed New Year.

My Experience

Job well done!

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester Auto Body thank you for choosing us to handle your claim And taking the time to do the survey. Very glad we was able to meet your expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/07/20

Thank you so much for taking the time to complete this survey. I'm glad we meet your expectations. We at Forrester Auto Body would like to thank you for choosing us to complete your repairs.

My Experience

Personnel explained processes along the way and were clear on what to expect. unfortunately i have spent some time in there on multiple issues and the staff was great to deal with.

Likely to Recommend

They were great to deal with

Repair Quality

So far so good

Customer Service

Kept us very informed and they made nice repairs

Kept me Informed?

Yes

Ready on Time?

No

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester Auto Body Thank You for the opportunity to complete your repairs and taking the time to complete the survey. We hope your run of bad luck is finally past.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester auto Body would like to thank you for trusting in us to handle your claim on your vehicle. We tried to make every effort to make this vehicle as good as new again. Thank you and your husband for allowing to makes these repairs. We hope you have a blessed New Year.

My Experience

If I must say anything I must say the customer service was outstanding!

Likely to Recommend

Repair Quality

Through the whole experience, the body shop's customer service was the nicest Ive ever experienced.

Customer Service

Through the whole experience, the body shop's customer service was the nicest Ive ever experienced.

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Forrester Lincoln Auto Body, 01/07/20

We at Forrester Auto Body are happy you choose us to have your repairs taken care. We are even happier about the great survey you have left. We try to make all our customer's fell welcome and give them a great experience. Thank you again for choosing us and if anything in the future is needed please let us know.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Response from Forrester Lincoln Auto Body, 01/07/20

We here at Forrester Auto body are disappointed that we did not achieve our goal of giving you a pleasant experience. I know that you preferred to use a friends shop to do these repairs and that was not able to happen. i hope all is well with the vehicle now. I have reviewed with our team here at the shop what we had done wrong and will learn from this experience. Thank you for taking the moment to complete the survey.

My Experience

The whole team was very friendly and helpful!! Thank you for fixing up my car!!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car looked great, thank you!

My Experience

Keep up the great work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looked like new when I was able to 'take it home'. Thank you for your kind consideration of always keeping me informed on the status of my car. Have a good day! Sincerely, Marie

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