Fred Haas Toyota
In operation 46 years, 26 years at this location.
Fred Haas Collision Center is an Eight time Toyota Shop Of the Year. We are a high volume, high quality shop specializing in Toyota repairs for over 40 years. We are a leader in the industry and employ some of the best personnel to get our customers repairs done right.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Flawless
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jessy Sanchez very professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Nuce
Repair Quality - 4.5/5.0 -
Nice job
Customer Service - 3.5/5.0 -
Not to nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues with rental. Car and rental process was fine.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jesse and Tom are true pros and advocates for their customers. They were patient answering all my questions and kept me apprised on a regular basis I know why AAA has you as a preferred provider. I’ll definitely recommend you to anyone who needs work done on their Toyota vehicle.
Likely to Recommend - 5.0/5.0 -
Will do it in a heartbeat
Repair Quality - 5.0/5.0 -
Conor was awesome. He put me in a passenger vehicle when there was only trucks. He followed up often. Great job.
Customer Service - 5.0/5.0 -
Very satisfied. They made dire everything was ok.
My Experience - 0.0/5.0 -
April 12, 2023 Time 7:28pm Fred Haas Toyota World, Spring Texas Attn: Corporate Office Administration I was totally dissatisfied with the service that I received from Fred Haas Toyota World located on the North freeway interstate 45 spring Texas. The collision representative Tom, was very dishonest, unprofessional and had the audacity to smile and make fun of me. I reported to the director of the collision Department here at Fred Haas Toyota World on Tuesday April 11th 2023. However the director would not take on responsibility, nor would he take my complaint seriously that pertains to collision representative Tom. He began to tell me about all the compliments he's received from other customers and he neglected to address my complaint. My vehicle was there over a week and when Tom told me it was ready on April 11th 2023 I drove down to spring Texas from Navasota Texas. Once I got there I spoke with Tom, he went out to get my vehicle and then came back and told me the vehicle was not ready but promising me that the vehicle will be ready in 15 minutes. Tom knew based on the conversation I had with him before arriving that I had driven away from Navasota Texas to spring but his respond to me was "if you can't wait 15 minutes you probably need to leave and come back on another day". Immediately reported it to the collision director and why I was doing this Tom was sitting at his desk looking directly at me with a big smile on his face as if he didn't was not even concerned about me filing a complaint against him and his unprofessionality. Tom was responsible for having the repairs completed on my vehicle during the weekend was there, once I drove off from the shop on April 11th 2023 the dashboard sensor light for the distance sensor that was replaced gave me a warning sign. In addition the front bumper they took off and painted appears to be very loose and on one side of the bumper the clamps are not even on there and it is poking out on the edge. I contacted the collision director this morning, doing our conversation I expressed to him my dissatisfaction of the repairs that was done to my vehicle and also I would be reporting to AAA Insurance company. The director responded to me by saying you can bring the car back one day and we will check it for any unrepair damages, but he emphasized this "because you have had some issues with our service I am requesting that you bring your vehicle back on the day that I am assigned to work. The collision director went on to say next week on Wednesday Thursday and Friday I will be out of the office so therefore you should not bring your vehicle into our shop on those days when I'm not in the office. I was very shocked and surprised of the respond I received from Fred Haas Toyota World collision director, and I will excavate it to your corporate office so they can investigate. For for the information or more details on what transpired I can be reached at 832-837-3364 No customer should ever have to endure the humiliation I received from Fred Haas collision representative and Fred Haas collision director. Sincerely, Jessie Scott II *** *** **** Email address [email protected]