Garriss Body Shop - Hwy 11
In operation 8 years.
Garriss Body Shop is a family owned auto body repair business that has been doing business in the Kinston/Lenoir Market since 1987. We now offer two locations for our customers. The original location is at 2883 Hull Road and our addition in 2019 at 2760 Hwy 11 North. Our mission is to provide high quality, timely and efficient repairs. We use the latest in advanced technology to repair vehicles to pre-accident condition ensuring a proper repair while using Original Equipment Manufacturer Repair Guidelines. We offer a Limited Lifetime Warranty for workmanship.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 1:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
I recommend garris to friends and family all the time
Repair Quality - 5.0/5.0 -
Great job thanks as always
Customer Service - 5.0/5.0 -
Great experience
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the service I received. I was constantly kept up to date with notifications.
Customer Service - 5.0/5.0 -
The customer service was friendly and amazing. They talked to me and made sure I was aware of what services were provided and helpful with returning my rental vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great body shop, they take pride in their work.
Repair Quality - 5.0/5.0 -
Excellent customer service and agreat job.
Customer Service - 5.0/5.0 -
They kept me informed on every step during the repairs. Excellent gob Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The text updates on my vehicle were great, along with the customer service at the shop.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Work not completed.
Customer Service - 1.0/5.0
My Experience - 0.0/5.0 -
There were many delays with the repairs to my vehicle which ended up in almost double the amount of time in comparison to the estimate. I understand delays happen . The issue I have is that the notifications I received were not timely. For example, the original completion date was 11/22. I called on the 23rd to double check before I drove to pick up my car. They then (one day after it was to be done) told me it would be 12/1. Following the call I got a text to confirm that. When I called on 12/1 they then said it would be 12/3. I got a call from a Garriss employee Friday to see if we would be able to come get it. We weren’t able to come get it then so I told them it would be the following week. Then 12/7 I called in the morning and it still wasn’t ready. I received a message on 12/6 saying the completion date would be 12/7. It wasn’t until 1600 that I received notification that it would be ready that day. Once again I understand that delays happen, but the consumer should be notified before, not after, the tentative date that things have changed and/or delays have happened.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a welcome relief to being kept in the loop about the status of my car repair. The time-line that you predicted was on time. You exceeded the expected time frame 1 week ahead of schedule. When you say expressed service it was just that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The cosmetic issues with bumper, fender, headlight, etc. appear to have been handled well and looks as though a deer was never hit. However, I specifically asked if they fixed the tire being pushed back and popping noise that occurs when braking and turning as it was not listed on papers. They said yes they replaced this and that and no noise was heard. However, it's not fixed and still popping. Also, the right blinker flashes rapidly instead of steady pace like before incident occured and as left one. I know it's currently a holiday but I will call on Monday morning to discuss the issues remaining. Thanks!
My Experience - 0.0/5.0 -
Kept being put off with the completion date, but work looked good.
My Experience - 5.0/5.0 -
I was in the uncomfortable position of being 8 hours away from the shop. My daughter had to coordinate the repairs and work with the shop. They treated her as if she were their own. Fantastic people who kept me aware of every step. Great small business!
My Experience - 5.0/5.0 -
The folks at Garriss are super friendly and helpful.... and best of all, they do top-quality work. I will continue to call upon Garriss when the need arises.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very please.