G&C Auto Body - San Rafael (Hrc)
G&C Auto Body is a local, family owned & operated auto collision shop. We have been proudly serving the Sonoma County area since 1972. As a company, we supply the highest standard of guest service and repair quality.
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- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them. They are super fast, the quality of the paint job is perfect, and the customer service is great
Repair Quality - 5.0/5.0 -
Yes, I'm super satisfied. The paint job looks perfect and you can't even tell where it was fixed. The color matches the rest of the car completely. The only difference is that the new side has a really nice, clean shine. They did an amazing job
Customer Service - 5.0/5.0 -
Honestly, the service here was great. They did an amazing job and went above and beyond Here is why I'm super happy: They were fast: At first, they told me it would take 5 to 8 business days. But they surprised me and the car was ready in just 3 days, by Friday! The paint job is perfect: You can’t even tell where they painted because the color matches perfectly. The blend is so good. The only difference is that the new side looks super clean and has a really nice shine to it. Great people: everyone there was very nice and polite. A special thanks to Joshua: Joshua was the guy handling my car from day one, and he is awesome. Great attitude and hard worker. He helped me with the photos for the estimate, answered all my questions, and gave me good advice. He was always calling me to let me know how the car was doing. One day I went to the shop without calling first just to check on the car. Some other people there looked at me a bit weird, but Joshua immediately came over with a smile. He invited me inside, showed me the car, and explained what they were doing and what was next. He is a great guy and a true professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christian at San Rafael tried his best to make sure that my concerns were being addressed as promptly as he could. Also the front desk at G&C Hayward was really nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and fast repair
Likely to Recommend - 5.0/5.0 -
They definitely know what they are doing.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All the staff was so friendly and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
they agreed to do additional work under warranty. But why should I have to waste my time doing this?
Customer Service - 2.0/5.0 -
it’s not every day that I get in a car accident and I need to go to an auto body shop. I am a novice at this. They had me sign all the paperwork and pay before I got to see the car. In hindsight, I should’ve seen the car before doing anything. And the company should’ve advised me on this process. Again I am a novice. I haven’t done this before. i felt the color match was poor, but since I had already signed and paid for it, I felt like I had no recourse. after returning home I sent a complaint to the autobody shop, but I got no reply. Later I sent a complaint to my insurance company and finally the autobody shop called me saying “hey I heard from AAA that you’re not satisfied.” they agreed to repaint and better blend in the transition from the repair to the original car. Honestly, I’m surprised that they even let this thing out of the shop. Considering the cost of this repair, I want it to look like new. Otherwise, why am I paying this much?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job/communicatuon
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Left rear window doesn’t go down anymore Looks like they only paint touch up the front but can still see scratch marks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There was one person charge - easy to communicate - professional and courteous- Fast turn around on repairs and I was satisfied with clean and complete job - well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent in every respect, from the front desk staff, mechanics, to finished product!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
- emblems were not put on the bumper but was charged on the invoice - right under carriage cover was not replaced - water leakage in trunk - right roof panel inside of car came loose - right back window does not close properly and bangs against the the rear window - bumper panel does not look flush - dirty hand marks inside of vehicle - dust and debri was inside of car and areas where dust was not before. Indicating that they may have left windows open in the autobody shop or outside exposed to dust and debri. - trunk does not look flush with the car. Work almost seemed rushed
Customer Service - 0.5/5.0 -
- emblems were not put on the bumper but was charged on the invoice - right under carriage cover was not replaced - water leakage in trunk - right roof panel inside of car came loose - right back window does not close properly and bangs against the the rear window - bumper panel does not look flush - dirty hand marks inside of vehicle - dust and debri was inside of car and areas where dust was not before. Indicating that they may have left windows open in the autobody shop or outside exposed to dust and debri. - trunk does not look flush with the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work and communication