Gene Butman Ford Sales Inc
Established in 1957, Gene Butman Ford was the second dealership to open in the city of Ypsilanti. Named for its founder, Gene Butman Ford has remained a family-owned business with Ken Butman following his father as President in 1980. The dealership moved from Pearl Street to Washtenaw Avenue in 1965, and completely remodeled in 2002. Gene Butman Ford employs 80 individuals, and offers a full line of cars, trucks and utilities. They have a complete state of the art service department as well as a well stocked parts department and body shop. Of their many awards, Gene Butman Ford is most proud of having won the Ford Motor Company's, prestigious President's Award, based on customer satisfaction, Seven times.
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience from the start with the body shop was fantastic. Everyone I talked to were very nice and kept me informed on the progress of my car being fixed. Thank you for such great service.
Likely to Recommend - 5.0/5.0 -
Absolutely I have already let friends and family know about my experience.
Repair Quality - 5.0/5.0 -
I was very satisfied with the quality of workmanship that went into the repair of my car.
Customer Service - 5.0/5.0 -
Customer service is exceptional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone in the office worked together. In a time when customer service has gone by the way side, it was refreshing to be treated well.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It is the only Ford dealership in the area I prefer to do business with.
Repair Quality - 5.0/5.0 -
The staff is excellent with special shout outs to Erik and Brooke.
Customer Service - 5.0/5.0 -
Erik and the Service team provided White Glove service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
don't want to be a frequent visitor to the body shop; however, if future repairs are needed, wouldn't think twice about coming back to Butman
Repair Quality - 5.0/5.0 -
We would give you a 20 if we could. No issues as all.
Customer Service - 5.0/5.0 -
we were kept updated for the duration our vehicle was in your care regarding progress on repairs....no issues at all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job was finished on time. Work looks good
Likely to Recommend - 5.0/5.0 -
They do good work
Repair Quality - 5.0/5.0 -
Repair was finished when they said it would be. They did a good job fixing damage.
Customer Service - 5.0/5.0 -
They took care of me promptly and kept me informed on progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve posted on FB about my experience as it was so positive and told others
Repair Quality - 5.0/5.0 -
Courteous, respectful and efficient service…my car was cleaner than when I dropped it for body work, outside AND inside! Being a woman and a senior, I was impressed with the young men in the body shop and their excellent attitude. As. Lifetime GM car owner, my first experience with your Fors dealership was outstanding!
Customer Service - 5.0/5.0 -
I’d have score above 10 if I could for the excellent service of the body shop staff
Returned Clean
Likely to Recommend - 2.5/5.0 -
Better communications would have prevented a lot of the hassles we endured.
Repair Quality - 5.0/5.0 -
1) They failed to communicate the project was running 1 week late. It was only when I went to pick up the vehicle that I found out they were significantly behind schedule. 2) The vehicle was returned incomplete. 3) They failed to do all the items requested with no explanation. 4) The quality of work they did was outstanding, but items 1-3 made this a pretty bad experience.
Customer Service - 1.0/5.0 -
See the response from previous question. Very poor communications.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great people. Good repair
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for your work. Our vehicle was hit in a parking lot but now it's good as new. Fantastic job!!