Gerber Collision & Glass - Ada (Ok)

My Experience - 5.0/5.0 -

I would recommend them to anyone needing repair. They made me feel at ease through the whole process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job! Very impressed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very quick in and out service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

We picked up our car Friday after we were told repairs were completed and realized that evening that the interior dome lights and auto headlights weren’t working like they had prior to dropping the car off at the shop. We called Monday and were told to bring it back. They had a tech check it out on my lunch break after 40 minutes I had to return to work so my husband brought it back that same day for an additional 2 hours, but we were told they weren’t sure what the issue was and they would have to have Nissan look at it. We were told Nissan would have to run tests to figure out the issue and see if any parts had to be ordered or how many days were needed to fix issue before justifying a rental but that would be taken care of because “this was on them”. The car gets picked up Thursday around 9:00 am from my place of work to be taken to Nissan to run diagnostics. I finally call for an update at 3:00 pm and I’m told someone will call me back. I was called back and told that “Nissan agrees that this wasn’t something that happened during repair”. I’m told they think it’s something in the dash with wiring but that’s not the area of the car that they worked on so if I want to run further diagnostics with Nissan they would need more time and money and that would be at our own expense. We were under the impression the whole point of taking the car to Nissan was to fix the issue not just to have someone say “the repairs completed shouldn’t have had anything to do with the lights” and clear the name of Gerber Collision. No one can say what the actual issue is or how to fix it but both places are claiming that they can for sure tell that it wasn’t done during repair at gerber and that does not make any sense to me if the lights were working perfectly fine before I dropped the car off but then all of a sudden aren’t working after picking it up from completed repairs at this shop. Also when returning my car to me Thursday late afternoon I was told by Jesús “I don’t know if you guys live out in the country but sometimes rats can get up in cars and chew wires”. So maybe Gerber Collision should check for rats in their shop? They are so concerned about getting a score of 10 on this survey, but they aren’t worried at all about sending a customer off with a NEW issue after repairs at their shop. I will never return to Gerber for services and I will never recommend them to anyone. I will actually make sure anyone asking for body shop recommendations steers clear from Gerber and chooses a body shop that cares more about their customers and their customer's vehicles.

Repair Quality - 0.5/5.0 -

We picked up our car Friday after we were told repairs were completed and realized that evening that the interior dome lights and auto headlights weren’t working like they had prior to dropping the car off at the shop. We called Monday and were told to bring it back. They had a tech check it out on my lunch break after 40 minutes I had to return to work so my husband brought it back that same day for an additional 2 hours, but we were told they weren’t sure what the issue was and they would have to have Nissan look at it. We were told Nissan would have to run tests to figure out the issue and see if any parts had to be ordered or how many days were needed to fix issue before justifying a rental but that would be taken care of because “this was on them”. The car gets picked up Thursday around 9:00 am from my place of work to be taken to Nissan to run diagnostics. I finally call for an update at 3:00 pm and I’m told someone will call me back. I was called back and told that “Nissan agrees that this wasn’t something that happened during repair”. I’m told they think it’s something in the dash with wiring but that’s not the area of the car that they worked on so if I want to run further diagnostics with Nissan they would need more time and money and that would be at our own expense. We were under the impression the whole point of taking the car to Nissan was to fix the issue not just to have someone say “the repairs completed shouldn’t have had anything to do with the lights” and clear the name of Gerber Collision. No one can say what the actual issue is or how to fix it but both places are claiming that they can for sure tell that it wasn’t done during repair at gerber and that does not make any sense to me if the lights were working perfectly fine before I dropped the car off but then all of a sudden aren’t working after picking it up from completed repairs at this shop. Also when returning my car to me Thursday late afternoon I was told by Jesús “I don’t know if you guys live out in the country but sometimes rats can get up in cars and chew wires”. So maybe Gerber Collision should check for rats in their shop? They are so concerned about getting a score of 10 on this survey, but they aren’t worried at all about sending a customer off with a NEW issue after repairs at their shop. I will never return to Gerber for services and I will never recommend them to anyone. I will actually make sure anyone asking for body shop recommendations steers clear from Gerber and chooses a body shop that cares more about their customers and their customer's vehicles.

Customer Service - 0.5/5.0 -

We picked up our car Friday after we were told repairs were completed and realized that evening that the interior dome lights and auto headlights weren’t working like they had prior to dropping the car off at the shop. We called Monday and were told to bring it back. They had a tech check it out on my lunch break after 40 minutes I had to return to work so my husband brought it back that same day for an additional 2 hours, but we were told they weren’t sure what the issue was and they would have to have Nissan look at it. We were told Nissan would have to run tests to figure out the issue and see if any parts had to be ordered or how many days were needed to fix issue before justifying a rental but that would be taken care of because “this was on them”. The car gets picked up Thursday around 9:00 am from my place of work to be taken to Nissan to run diagnostics. I finally call for an update at 3:00 pm and I’m told someone will call me back. I was called back and told that “Nissan agrees that this wasn’t something that happened during repair”. I’m told they think it’s something in the dash with wiring but that’s not the area of the car that they worked on so if I want to run further diagnostics with Nissan they would need more time and money and that would be at our own expense. We were under the impression the whole point of taking the car to Nissan was to fix the issue not just to have someone say “the repairs completed shouldn’t have had anything to do with the lights” and clear the name of Gerber Collision. No one can say what the actual issue is or how to fix it but both places are claiming that they can for sure tell that it wasn’t done during repair at gerber and that does not make any sense to me if the lights were working perfectly fine before I dropped the car off but then all of a sudden aren’t working after picking it up from completed repairs at this shop. Also when returning my car to me Thursday late afternoon I was told by Jesús “I don’t know if you guys live out in the country but sometimes rats can get up in cars and chew wires”. So maybe Gerber Collision should check for rats in their shop? They are so concerned about getting a score of 10 on this survey, but they aren’t worried at all about sending a customer off with a NEW issue after repairs at their shop. I will never return to Gerber for services and I will never recommend them to anyone. I will actually make sure anyone asking for body shop recommendations steers clear from Gerber and chooses a body shop that cares more about their customers and their customer's vehicles.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional and helpful from the very beginning. Would definitely recommend Gerber to anyone.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It looks as good as new! Very pleased with the out come and the quickness that it was done. Great Job, thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional, they kept us updated every step of the way. Really nice job they did on our suv. Looks like new again.

Customer Service - 5.0/5.0 -

Very pleased. Top notch

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I really appreciated the notices on how it was coming along.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Oh yes !!! I will tell my happy ending to the world!! I have a beautiful car and a smile to end the story!! Great place, great quality work, and great time management skills are displayed!

Repair Quality - 5.0/5.0 -

Amazing service! The manager and the service guy who took my car (Trevor) are the most knowledgeable and professional people I’ve had to deal with in any manner.Love the work they did and timely response from start to finish! Great job Gerber !!

Customer Service - 5.0/5.0 -

Trevor is amazing! Everyone is , but he is an impressionable person that has been wonderful!

Returned Clean

Likely to Recommend - 5.0/5.0 -

WILL RECOMMEND IT TO ALL MY FAMILY AND FRIENDS

Repair Quality - 5.0/5.0 -

GREATCUSTOMER SERVICE AND QUICKLY TAKEN CARE OF.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with this collision center from start to finish. The front desk lady was incredibly friendly and helpful, and made the entire process easy. She kept me informed and answered all my questions with kindness and professionalism. The technicians did an amazing job on my car. When I picked up my car, it honestly looked brand new. The quality of their work exceeded my expectations, and it's clear they take pride in what they do. I highly recommend this shop to anyone needing collision repairs or other services. Thank you to the entire team for making what could have been a stressful experience so easy!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were so nice and time efficient. Judith at the front desk is incredibly helpful and kind. Trever Manuel did a great job and was communicative throughout the whole process. I would 100% recommend this location.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff was super helpful with the questions that I had and they had my repairs done in a very timely manner.