Gerber Collision & Glass - Alexandria (La)

4.9 (3,309reviews)
98%
1423 Lee St,  Alexandria,  LA  71301
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Gerber Collision & Glass - Alexandria offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,309)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed throughout the entire repair process without needing to follow up. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of the promised date. A recurring pleasant surprise was receiving vehicles thoroughly cleaned inside and out. A few customers noted isolated concerns such as delayed repairs, incorrect parts, or minor quality issues, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"We received our vehicle several days earlier than projected date."
"I was very thankful that the repairs were completed a week earlier than anticipated"
"I was thrilled that the job was completed sooner than expected, AND done correctly! The text updates made me feel so comfortable leaving ..." Read more
"The work was delayed but I was happy it was held so professionally"
"They told me 2 weeks and took over 4. Changed my windshield but put expired inspection ..." Read more
"I loved that I was kept up with the repairs done to my car through text. There was never a need to call and ask anything because ..." Read more
"I was well informed on everything that was happening with my car from start to finish. I never had to call for any update's. I will recommend ..." Read more
"I highly recommend gerber collision. Best customer service and send text to keep you updated on the progress of your vehicle."
"I found Gerber to be truthful and every effort was made to communicate with me through the whole process. I am very satisfied."
"Super friendly staff! Loved that I was kept informed by text everyday! The shop looked very professional and clean! Timely ..." Read more

My Experience

I loved that I was kept up with the repairs done to my car through text. There was never a need to call and ask anything because of the updates! I loved that everyone was so kind and always had a smile on their face. We have used this company before and have always recommended them and will continue to do so!

My Experience

Perfect performance and very timely! Top Notch!

My Experience

My Experience

My Experience

The repairs look great and it was finished before original date

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased my Tacoma was ready 5 days earlier than expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an amazing job fixing my car and did it quickly

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car repairs did not take long at all and Ms Nicki made sure to communicate and update me on my cars repairs. She was very polite and professional throughout the entire process.

My Experience

Likely to Recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy to receive all of the updates first of all. I'm Very satisfied with the outcome of the repair and very fast turnaround time.

Likely to Recommend

Repair Quality

Updates that I received, car was detailed and the work on the car looks great!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

A good job was done on my car

Repair Quality

Repair was done in an excellent manner of quality

Customer Service

Good personalities

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Gerber was fantastic. The staff, specifically the lady who took care of me, Nikki, went above and beyond to make sure I was comfortable and informed about every step of the process. Amazing job and I would immediately refer someone here!!

Likely to Recommend

Very very likely!

Repair Quality

Gerber turned my unfortunate and stressful situation into a stress free situation!! The whole staff is incredibly friendly, especially the lady who took care of me, Nikki!!

Customer Service

Amazing staff, friendly and helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very well done and in a timely matter

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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