Gerber Collision & Glass - Alexandria (Mn)
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - Alexandria offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your good work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone at gerber in Alexandria is amazing
Returned Clean
My Experience - 5.0/5.0 -
Everything looks good! Better then when I took it there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was excellent. The pride and quality that went into the repairing of my vehicle was also excellent. Very happy with the whole experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! Will definitely be coming back. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Will definitely return
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Appreciated all the calls to keep us updated. Very friendly and explanations were very thorough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jodi went above and beyond to help me with my car. She kept me informed every step of the way.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
After3 weeks in the shop and $400 spent out of pocket on a rental car the repairs on the site of impact got worked on eventually, while having decent insurance the deductible still was $1,000 out of pocket. My vehicle made it about 48 hours - roughly 65-70 miles, and mostly highway. I come to find out that my rear drum brakes had been running metal on metal. This was concerning because the vehicle had been purchased from a legitimate delaership not more than 18mo Beforehand, in which my vehicle was branded with fresh parts. Being a 2017 with less than 90,000 miles, cosmetic damage and a headlight wouldn’t normally take 3+ weeks. But eventually I’m told the vehicle is good to go. I had to pay another $890 to fix the rear brakes, which Gerber Collision claimed to not be their problem and couldn’t bill it under the insurance claim they had just received. The single back brake that was shot wasnt even 2 years old Before bringing the vehicle in, I informed the manager and her associates about what was going on with the sudden grinding and that began after maybe 48’hours of having the car returned to me; the answer I received was nothing short of disregard and/or a fraudulent attempt to collect- almost another $1000 for this single rear drum brake to be no longer existent . Lastly, the fact that the vehicle made no noise from the rear brakes & tire rubbing for a 45 mile drive, I had no choice but to report it. I spent Almost $2500. $1000 on the initial deductible, $400 on a week rental car and another $890 on One new brake. Which was more than fine, even after the collision. So the question is what did I pay for? Other than 3’weeks of services, a heftily deductible and then another $890 on a suddenly busted up brake-!that supposedly had nothing to with the collision?
Customer Service - 0.5/5.0 -
Scam
My Experience - 5.0/5.0 -
The repairs didn't go as planned and took longer than expected. They were very apologetic and kept me well informed of what was going on. Normally this doesn't happen, but easy to work with and very happy with the finished product! I would recommend! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Toyota car was repaired nicely.
Customer Service - 5.0/5.0 -
Nice customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very happy with their service.
Repair Quality - 5.0/5.0 -
Gerber was great! They went the extra mile in providing return transportation for me when I needed a ride home. Thank you very very much.
Customer Service - 5.0/5.0 -
They were able to complete the installation of the windshield at the same time of a separate incident.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very helpful. Work was done before scheduled and they did a fabulous job. I would recommend them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jodie was amazing!!
Likely to Recommend - 5.0/5.0 -
I definitely would
Repair Quality - 5.0/5.0 -
They did very good work and I’m very pleased with it!
Customer Service - 5.0/5.0 -
Very good service