Gerber Collision & Glass - Atlanta/Midtown
In operation 85 years, 12 years at this location.
Gerber Collision & Glass - Atlanta/Midtown offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great work on my vehicle and great customer service by the front desk. Very polite staff.
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
My back seat is now stained from the repairs.
Customer Service - 3.5/5.0 -
My back seat is now stained from the repairs.
My Experience - 5.0/5.0 -
You actually washed my filthy car & it is my beautiful baby now. Thank you so much for all the work Gerber put into my car. It was a mess when I dropped it off & now looks beautiful again. Old car but still working faithfully.
Likely to Recommend - 5.0/5.0 -
Very convenient & trustworthy.
Repair Quality - 5.0/5.0 -
You did a great job. Everything is fantastic! Thank you all.
Customer Service - 5.0/5.0 -
They sent texts for each new step.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
They returned the car but still waiting on a few parts. Also, the electrical system is not working right
Customer Service - 4.5/5.0 -
Chloe is the service adviser and very nice. But they have no idea when the parts will be I.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and car looks good as new
Customer Service - 4.5/5.0 -
Friendly although very soft spoken
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with my rep and the work 10 out of 10 all around
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Like you said it was a Job WELL done 💕🎈🥰👌🏾
My Experience - 5.0/5.0 -
Great service! Repair work was excellent! Loved that yiu had Hertz pick up the rental car and saved me a trip.
My Experience - 5.0/5.0 -
Great job ,excellent customer service!
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
Yes, I would recommend Gerber to family and friends!
Repair Quality - 3.5/5.0 -
Even though the repairs were minimal, there were still an area on my van that I feel like could have been better repaired! But over all my experience was pleasant and professional!!!
Customer Service - 4.5/5.0 -
Yes, over all the customer service was very good 👍 Deidre and Jasmine were very pleasant to deal with! As all of those who helped me were as well! So I have no complaints with it!!!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My recent experience at the Midtown location fell significantly below expectations across three areas: 1. Communication: The automated text system provided inaccurate and contradictory status updates throughout the repair process. When raised with staff, I was advised to disregard the automated messages entirely — which is not an acceptable solution. Customer-facing communications must reflect accurate, real-time information. 2. Repair Timeline: A side mirror replacement took two weeks to complete. Multiple estimated completion dates were provided and missed, requiring me to follow up every other day to obtain basic status updates. 3. Follow-Through & Accountability: On the final day of repair, I was not contacted when my vehicle was ready despite being told I would be. When I raised this, the representative incorrectly insisted a call had been made. This lack of accountability was the most concerning aspect of the experience. Overall, this experience has resulted in a loss of confidence in this location. I would strongly encourage a review of both the automated communication system and customer service protocols to prevent this from impacting future customers.