Gerber Collision & Glass - Austin/N. Fm620
In operation 85 years.
Gerber Collision & Glass - Austin / N FM 620 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is my second time using Gerber. I returned for a reason and was just as impressed and happy as the first experience. The work and customer service set the standard for how repairs should be. Gerber provides fast quality repairs, which are two thing's that doesn't go hand in hand. Do yourself a favor and go with Gerber, you won't be disappointed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my 2nd time using Gerber and it's been the absolute best both times!
Customer Service - 5.0/5.0 -
My rep was outstanding. She was quick, through and straight forward!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Laura is excellent. She provided regular updates and details snd thorough in her work. Definitely recommend her
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Laura is great and very detailed
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service from start to finish. 10 out of 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I picked up my car after the repair, but I noticed that some of the issues listed on the repair order were not fixed, and I also found damage that seems to have happened during the repair. I have photos documenting this. Please let me know when I can bring the car back so these problems can be corrected at no additional cost.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I picked up my car after the repair, but I noticed that some of the issues listed on the repair order were not fixed, and I also found damage that seems to have happened during the repair. I have photos documenting this.
Customer Service - 2.0/5.0 -
I picked up my car after the repair, but I noticed that some of the issues listed on the repair order were not fixed, and I also found damage that seems to have happened during the repair. I have photos documenting this.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Still waiting for my car to be fixed the way it should have been from the start. Accident was approx a month ago. Tail light they replaced was a scratched up junk yard one. Had to wait a week for a replacement that was in good condition like prior to the accident. Then a week later the right rear quarter popped out same as when in the accident and no longer flush. Was told “prob the heat” but that they would request new part(s) and never heard a word again. Been over a week on that now and have to call Monday since they are not keeping me updated. Maybe they hope I’ll forget and be ok with the poor job they did. I’ve missed several days of work with dropping off and picking the car the first time. Returned second time for the light and now have to return a third time. They must think I work for myself. Overall disappointed. In the past I’ve used caliber and never had an issue. First time this company and honestly would never again given my experience.
Customer Service - 0.5/5.0 -
Still waiting for my car to be fixed the way it should have been from the start. Accident was approx a month ago. Tail light they replaced was a scratched up junk yard one. Had to wait a week for a replacement that was in good condition like prior to the accident. Then a week later the right rear quarter popped out same as when in the accident and no longer flush. Was told “prob the heat” but that they would request new part(s) and never heard a word again. Been over a week on that now and have to call Monday since they are not keeping me updated. Maybe they hope I’ll forget and be ok with the poor job they did. I’ve missed several days of work with dropping off and picking the car the first time. Returned second time for the light and now have to return a third time. They must think I work for myself. Overall disappointed. In the past I’ve used caliber and never had an issue. First time this company and honestly would never again given my experience.
My Experience - 5.0/5.0 -
I had no doubt that Gerber Collision & Glass would do a great job repairing my son’s car and they did. The rear bumper of his vehicle was significantly damaged when the vehicle got rear ended in traffic. My fist experience with this establishment was about two years ago. My car had sustained extensive under carriage damage when I skidded over wet driveway that was littered with green acorns. The skid continues into an adjacent rock garden. The resulting damage was pretty bad. They were in contact with my insurance and handled the process and repairs quite expertly. To date there has been no issue with my car. The great quality of service remains today. Laura, Lexi, and Ginger delivered great service with great courtesy, thoughtfulness and professionalism. The staff responded promptly to my enquiries and provided timely updates. Moreover, I even got my car a day earlier than I expected. Like before, they handled my claim quite expertly. The car looks new again and my son is very happy.
My Experience - 5.0/5.0 -
The best body shop in Austin. Very helpful and friendly staff.
My Experience - 5.0/5.0 -
Your customer contact team is excellent. The front desk is efficient, well spoken and courteous. The estimator explained the repairs and answered all my questions in a professional and customer oriented manner. Your technicians did excellent work. Gerber is a quality company. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so nice and super helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was excellent, the job was done within the given timeframe, and staff was friendly and thorough the entire time.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I hope that I never need auto body repair services again, but I would go back to this shop.
Repair Quality - 5.0/5.0 -
Looks like before mishap. Looks great.
Customer Service - 5.0/5.0 -
Efficent. Professional.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Attention to detail by body repair guys could be better; overall work (so far) is acceptable. Had to bring truck back for an obvious adjustment to bumper. Have to bring back a 2nd time to get fender repainted where body shop laid down the piece and scratched it.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely recommend it to friends and family if they need a body shop
Repair Quality - 5.0/5.0 -
You did a wonderful job, I could not be more pleased with the process or outcome
Customer Service - 5.0/5.0 -
Everyone I encountered was very nice, and explained things well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like it never happened.
Customer Service - 5.0/5.0 -
Customer service was excellent! Laura kept us informed all through the process.
My Experience - 5.0/5.0 -
Claim was very professionally handled. Organized very personable staff. Workmanship appears very good. Highly recommend!