Gerber Collision & Glass - Austin/N. Fm620

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Helped me with dealing with my Rental

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great. They kept me informed every step of the way. They let me know when the car would be ready and it was. Cody was very helpful with working with the insurance company to be sure everything that needed to be repaired was covered. I hope I never have another car wreck but if I do I know where to go.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quick and efficient as well as helpful answering all my questions! Thanks

My Experience - 5.0/5.0 -

Cody and the Gerber team were amazing and once again, exceeded expectations on customer service and vehicle repair. I have posted a business recommendation on Nextdoor and will continue to sing the praises of Cody, Brooke and the entire Gerber team…y’all are AWESOME!!!

Likely to Recommend - 5.0/5.0 -

Already have made a customer recommendation on the Next-door app and will definitely recommend Gerber to anyone and everyone in need of vehicle or auto glass repair.

Repair Quality - 5.0/5.0 -

Very pleased with the service provided by Cody and his team.

Customer Service - 5.0/5.0 -

Cody and Brooke are truly amazing when it comes to providing customer satisfaction. They over communicate and keep the customer updated on the status of the repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Needed to update the status of my car a little more

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great service

Repair Quality - 5.0/5.0 -

Reception was kind and throughout. Management was superb. I was treated very well. So was my cat!!! Would definitely return here if need be.

Customer Service - 5.0/5.0 -

See other comment. Customer service is very warm and informative

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Very helpful!

My Experience - 0.0/5.0 -

Cody, I don’t know if you saw this (I can’t imagine you’d see this and not say anything), but I’m gonna have to bring it back. First, the hail guy drug something across my fin. It’s scratched up now. Also, the hood has tons of suction circles and the paint finish looks worse than when I brought it in. So disappointed. I haven’t looked at the rest of it - will look tomorrow in the light - but I’m not happy at all with what I have seen so far. My hood had hail dents but the finish looked nothing like this - all murky and dull - when you took photos in my presence. I know because we washed it first before I came in and I watched you snap pics. My heart sank when I saw it. It looks old and cheap. Super upset. Call me. Val

My Experience - 0.0/5.0 -

I was completely satisfied with the excellent quality of the repair work to my car and I the progress reports during the repair process. My only complaint is that the completion date I received and was confirmed to be on schedule throughout the repair process, including the day before the target date, majically disappeared when I called to find out when I could pick up my car that day. Instead, it took an additional two days to complete the repairs by outside vendors (tires and alignment ). My only complaint is that I was not notified of the delays so I could cancel the arrangements I had needed to make to pick up the car. One simple phone call informing me that the car would not be ready and giving me a new target date could have eliminated any subsequent tensions. One simple phone call keeps me from giving Gerber an unqualified recommendation for outstanding work and otherwise excellent service.

Likely to Recommend - 5.0/5.0 -

I hardily recommend Gerber for a quality repair of my car and good customer service with exception of my one complaint that the manager understood and regretted. It was an unfortunate miscommunication that in No way diminished my overall impression of the quality of work or service provided by the Hwy 620 location of Gerber Collision. I would absolutely use them again, should the need ever arise again (knock on wood), and will highly recommend to anyone as a quality choice for body shop work.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Overall, the customer service was very good. We had a minor communication situation concerning a delay in the completion by day promised that a simple phone call could have prevented that resulted in some regrettable tension. Otherwise, excellent quality customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff we had the pleasure of dealing with were very friendly, accommodating, and helpful throughout the process of the repair. They exhibited extensive knowledge of their craft and had an answer to any question we presented them with. The team sent out updates on the progress of the car multiple times that gave us some details on what was being done day to day and reassured us that the work was going according to schedule. The repairs were done in a short amount of time but executed perfectly! I have recommended this business to all my friends and family in need of quality work and will be a lifetime customer thanks to my first experience with this location.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Cody went above and beyond, he was a great help!

My Experience - 5.0/5.0 -

From the initial introduction and appointment setup with Brooke, to the interaction and frequent updates from Cody, I couldn’t be more pleased with the service we received from Gerber collision. I would highly recommend them to anyone needing collision repair and really appreciate all they did in getting our vehicle back in a timely manner.

Likely to Recommend - 5.0/5.0 -

Absolutely!!!

Repair Quality - 5.0/5.0 -

Couldn’t be more satisfied…you got me into and out of the shop sooner than any other body shop would see us. The communication and iodates were greatly appreciated, along with the friendly service.

Customer Service - 5.0/5.0 -

Brooke and Cody were AWESOME!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great, like nothing ever happened. Great customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean