Gerber Collision & Glass - Bartlesville
In operation 85 years.
Gerber Collision & Glass - Bartlesville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Communication
My Experience - 5.0/5.0 -
The repair looks perfect
My Experience - 0.0/5.0 -
I haven't thoroughly examined the repair. At a glance, it looks fine. My issue is with communication. I did not initially expect a 7 day turnaround. The Internet suggests 2 days max. Regardless, the expectation was set at 7 days. I did receive the link to track progress and it did work. Again, I planned for Thursday (7 days). I received an ambiguous message Wednesday morning saying "we are nearing completion". I don't know if that means 10 minutes or 10 days. The next message was at 2 pm and said pickup at 330. That was followed by a phone call and a text about the phone call and more texts urging me to pick up the car. I genuinely appreciate beating expectations. That being said, I can not drop everything and drive 45 minutes to pick up my car a day early. I have a job like you do. I also have to make arrangements for someone to go with me. I assume you have a family like I do and have family business and routines and you may have trouble rearranging everything with a moment's notice. I got the car. Everything is fine. You don't owe me anything; not even a phone call. Just take a minute and think about how you communicate with customers. Think about how you set expectations. Think about what you are asking from your customers. Think about if I texted you, called you, and texted you twice more in less than hour to rearrange the plans we made for tomorrow. No matter how successful your business is, you can always do better. Thank you for seeking feedback. I hope you can use this information to improve. I hope to never need you again, but if I do, I will strongly consider it and would cautiously recommend you to a friend.
My Experience - 0.0/5.0 -
They replace one headlight that was damaged and now they don’t match.
My Experience - 5.0/5.0 -
Staff members were pleasant. Car was repaired in a very timely manner. The staff even detailed my car so that it looks brand new! I am very pleased.
My Experience - 5.0/5.0 -
Showed me the hidden damage. Gave estimate of costs. Kept me informed as repairs were made. Car was repaired in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication through the process. Appreciate being shown the hidden damage.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really appreciated being kept updated on the repair process.
My Experience - 5.0/5.0 -
Crystal and all the other staff were very helpful. Being from out of town, they kept me informed of every step.
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Looks amazing!
Customer Service - 5.0/5.0 -
Everyone was so helpful! The quality was amazing and I loved how fast they finished my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, would recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone did a great job and took great care of us.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your staff is kind and courteous. I appreciate how the insurance company and rental car company were kept informed throughout the process. Thank you for your help with my vehicle. Have a blessed day!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I love their responsiveness
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Some of the things that were on the original estimate didn't get done. I thought that it was getting a new windshield. Also I thought both headlights were getting replaced. Just the passenger side got replaced. The fog lamps didn't get hooked back up, I did that when I got home.
My Experience - 5.0/5.0 -
I was very happy that the car was ready so quickly.