Gerber Collision & Glass - Battle Creek/Capital AV

My Experience - 5.0/5.0 -

Just glad I could wait for the repair to take place instead of dropping it off. And it was done in less than an hour.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I go to Gerber whenever my vehicle needs repair because I get excellent customer service and my vehicle is cared for with top priority.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Polite and timely

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had a great experience with Gerber Collision during my claim. The entire process was seamless from start to finish. Communication was clear and consistent, and even assisted with my rental car pick up/drop off. I barely had to make any calls for updates or ask questions because everything was handled so efficiently. They made a stressful situation much easier, and I really appreciate how smooth the whole experience was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I recommend them to any person I know friends or family. Even strangers.

Repair Quality - 5.0/5.0 -

I couldn’t be happier with my experience at Gerber Collision & Glass on Capital Ave. NE in Battle Creek. From the moment I walked in, Allison and her entire team treated me with kindness, professionalism, and genuine care. They went above and beyond to make the repair process as easy and stress free as possible. One thing that really stood out was how much they were willing to accommodate me while my vehicle was being repaired. They went above and beyond to help me with another vehicle so I wasn’t left without transportation. That level of customer service meant a lot to me and took so much stress out of the situation. Their communication was second to none. They kept me updated every step of the way, so I always knew exactly what was happening with my vehicle. It’s rare to find a business that keeps customers informed as consistently and thoroughly as they did. When I got my vehicle back, the quality of the work was outstanding. Everything looked fantastic, and it was obvious that they take pride in what they do. Their attention to detail and commitment to doing the job right really shows. I can honestly say this was the best experience I’ve ever had with a collision repair shop. Allison and her team set the standard for what customer service should be. They genuinely care about the people who walk through their doors, and it shows in every interaction. I would recommend Gerber Collision & Glass on Capital Ave. NE to all of my family and friends without hesitation. If you’re looking for a shop you can trust to treat you right, communicate every step of the way, and deliver exceptional work, this is the place to go.

Customer Service - 5.0/5.0 -

I couldn’t be happier with my experience at Gerber Collision & Glass on Capital Ave. NE in Battle Creek. From the moment I walked in, Allison and her entire team treated me with kindness, professionalism, and genuine care. They went above and beyond to make the repair process as easy and stress free as possible. One thing that really stood out was how much they were willing to accommodate me while my vehicle was being repaired. They went above and beyond to help me with another vehicle so I wasn’t left without transportation. That level of customer service meant a lot to me and took so much stress out of the situation. Their communication was second to none. They kept me updated every step of the way, so I always knew exactly what was happening with my vehicle. It’s rare to find a business that keeps customers informed as consistently and thoroughly as they did. When I got my vehicle back, the quality of the work was outstanding. Everything looked fantastic, and it was obvious that they take pride in what they do. Their attention to detail and commitment to doing the job right really shows. I can honestly say this was the best experience I’ve ever had with a collision repair shop. Allison and her team set the standard for what customer service should be. They genuinely care about the people who walk through their doors, and it shows in every interaction. I would recommend Gerber Collision & Glass on Capital Ave. NE to all of my family and friends without hesitation. If you’re looking for a shop you can trust to treat you right, communicate every step of the way, and deliver exceptional work, this is the place to go.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

I thought the work was good however there was a mess on the inside of my car. Bondo dust everywhere and some wet bondo on the back of my passenger seat. Two hours to clean it up

Customer Service - 2.5/5.0 -

The office staff was kind and helpful. Got me right in and fixed the car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The girl at the front desk was very nice and informative. I also liked the fact that they would text me to let me know when it should be ready. I would definitely recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very professional and kept me informed on when my vehicle would be ready.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing service . They went above and beyond and even cleaned my car out before I picked it up!

Customer Service - 5.0/5.0 -

10/10

Returned Clean

Likely to Recommend - 4.5/5.0 -

The staff is friendly and professional. Showed us pictures of the damaged parts and explained the costs and benefits of what could be done.

Repair Quality - 4.5/5.0 -

The paint blend was well done. They matched the new part to the rest of the 23 year old car.

Customer Service - 4.5/5.0 -

Timing and expectations were well explained.

Returned Clean

My Experience - 5.0/5.0 -

Cleaning the truck out was awesome.

My Experience - 5.0/5.0 -

They did a great job so far from what I can tell

Likely to Recommend - 5.0/5.0 -

I would recommend them to anyone

Repair Quality - 5.0/5.0 -

Was very happy with how my car looked. It was very clean. The work they did was like nothing happened. I was very satisfied with the work. They even took car of my rental car so I didn't have to bother anyone to drive me to pick up my car or drop off the rental it was very convenient they got the work done before they said it would be done. I was happy to get back into my car.

Customer Service - 5.0/5.0 -

Very helpful. Made it worry free.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 2.5/5.0 -

It is OK work at best. Office communication is horrible at best

Customer Service - 1.5/5.0 -

Doing enough to get by. Feel like they played the insurance company to get work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chad was awesome!

My Experience - 5.0/5.0 -

Awesome service and friendly staff. Great communication and customer service. Quality work. Would recommend the Pennfield Gerber to anybody!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0