Gerber Collision & Glass - Benton Harbor
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Benton Harbor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything about this went well. Michelle is so good about keeping me informed. The work was done well and the turnaround time was quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very polite and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Car put together with zip ties. Missing components. Rushed service. Mud guard falling off prior to even driving the car out of parking lot and needing continued repair. Promised a call back to fix the issues and nobody has returned the call. Poor follow up on communication and call backs. Poor hood alignment. Bent brackets, holding hood in place as if parts were forced together. Poor alignment of pieces. Again rushed service with poor quality of care.
Customer Service - 2.0/5.0 -
Car put together with zip ties. Missing components. Rushed service. Mud guard falling off prior to even driving the car out of parking lot and needing continued repair. Promised a call back to fix the issues and nobody has returned the call. Poor follow up on communication and call backs. Poor hood alignment. Bent brackets, holding hood in place as if parts were forced together. Poor alignment of pieces. Again rushed service with poor quality of care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was smooth and easy.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They had great communication, they treated the car like it was their own, ensuring that everything was top-notch.
Likely to Recommend - 5.0/5.0 -
If needed, they will be my go to!
Repair Quality - 5.0/5.0 -
Great work and even better customer service. They keep you posted every step of the way. Precision and quality is top of mind! Thank you!
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
My Experience - 5.0/5.0 -
The team at Gerber Collision and Glass was awesome! Within 5 days of my accident I was able to drop my car off for repairs which was complete in about two weeks. Michelle gave me updates on the status of my repair twice a week. The car looks AMAZING! You would never know the entire rear end was smashed just two weeks ago.
My Experience - 5.0/5.0 -
Wonderful customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michelle that runs the office is very nice, polite, and professional.
My Experience - 5.0/5.0 -
I was completely satisfied from the day I came in for estimate and all the calls, text messages keeping me updated till the I picked up my vehicle after the job was done, Thanks for all you do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The length of time it took seems to be our only dis satisfaction so far. We realize not all your fault.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took longer then thought.! Glad we weren’t renting a vehicle
Customer Service - 5.0/5.0 -
Communicated fine
Returned Clean
My Experience - 5.0/5.0 -
There was some delays in repairs due to subletting but overall it was great and communications on progress was excellent. 💯
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Terrible auto text messages with no real information.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I haven't heard of any repairs being dine yet. Mostly a lavk of teal ipdates.
Customer Service - 2.5/5.0 -
What repairs? The estimate being finished is all i know about
Returned Clean
My Experience - 5.0/5.0 -
The repair was done right and every one was very pleasant and helpful. Michelle was extremely kind and kept me updated as to what was going on with the repair.
Likely to Recommend - 5.0/5.0 -
I would recommend them because the service was overall good
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The customer service was good