Gerber Collision & Glass - Benton Harbor
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Benton Harbor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased with the service, communication, and professionalism with gerber. Michelle took care of everything from scheduling the appointment, coordinating the rental car, and keeping me updated regularly. The work was excellent and I would highly recommend gerber to others.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional high quality work. The consistent communication about the status of the job by Michelle was very appreciated. Thanks to PJ for his explanation and phone calls with questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All around good service and quality. Great communication on status and schedule.
Customer Service - 5.0/5.0 -
Nice work by Michelle and PJ.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Once I was able to schedule the appointment for the estimate, everything went very smooth.
Customer Service - 4.5/5.0 -
Once I was able to schedule the appointment for the estimate, everything went very smooth.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Gerber kept me informed the whole time they had my vehicle. Excellent finished product
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well please about my whole experience with Gerber.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very reliable!! Were always keeping me updated on my vehicle and ETA's. Did a great job!!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Looks like it did before I was rear ended
Customer Service - 2.0/5.0 -
Michelle had told me when I scheduled she would arrange for me to be picked up by enterprise and had forgotten. I felt like an inconvenience every time I had spoken to her on the phone. The tech who helped at the end when the trunk didn’t work was nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for your service great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything about this went well. Michelle is so good about keeping me informed. The work was done well and the turnaround time was quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very polite and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Car put together with zip ties. Missing components. Rushed service. Mud guard falling off prior to even driving the car out of parking lot and needing continued repair. Promised a call back to fix the issues and nobody has returned the call. Poor follow up on communication and call backs. Poor hood alignment. Bent brackets, holding hood in place as if parts were forced together. Poor alignment of pieces. Again rushed service with poor quality of care.
Customer Service - 2.0/5.0 -
Car put together with zip ties. Missing components. Rushed service. Mud guard falling off prior to even driving the car out of parking lot and needing continued repair. Promised a call back to fix the issues and nobody has returned the call. Poor follow up on communication and call backs. Poor hood alignment. Bent brackets, holding hood in place as if parts were forced together. Poor alignment of pieces. Again rushed service with poor quality of care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was smooth and easy.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They had great communication, they treated the car like it was their own, ensuring that everything was top-notch.
Likely to Recommend - 5.0/5.0 -
If needed, they will be my go to!
Repair Quality - 5.0/5.0 -
Great work and even better customer service. They keep you posted every step of the way. Precision and quality is top of mind! Thank you!
Customer Service - 5.0/5.0 -
Great communication