Gerber Collision & Glass - Benton Harbor

My Experience - 5.0/5.0 -

I really appreciated the updates by text, and the workmanship was excellent! And everyone was very friendly and pefetional from the very beginning till I picked up my truck, thank you very much

My Experience - 5.0/5.0 -

I would give them a 10 out of 5 stars. Great service, great communication, finished the job earlier than promised. Could not be happier.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber Collision was extremely professional, did an outstanding job and the people were a pleasure to work with!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Can’t recommend a shop that doesn’t repair your vehicle to prior condition….

Repair Quality - 2.0/5.0 -

My truck was returned to me out of alignment. I was told it’s because the ball joints had gone bad but they couldn’t tell if it was from before the accident or not. I feel that I got shafted on this as Gerber works hand in hand with my insurance company. There wasn’t any prior damage to my vehicle. The technicians also put a different tire on my truck than the new ones that were already on the truck. At this point I can not recommend Gerber to anyone moving forward and I will not use this body shop again unless they make it right.

Customer Service - 2.0/5.0 -

My truck was returned to me out of alignment. I was told it’s because the ball joints had gone bad but they couldn’t tell if it was from before the accident or not. I feel that I got shafted on this as Gerber works hand in hand with my insurance company. There wasn’t any prior damage to my vehicle. The technicians also put a different tire on my truck than the new ones that were already on the truck. At this point I can not recommend Gerber to anyone moving forward and I will not use this body shop again unless they make it right.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber collision does an excellent job!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and workmanship!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very polite and helpful my truck was done in 2 days Michelle customer service before and after my repair was great definitely recommend you coming here for any repairs to your vehicle thanks again Gerber

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

See previous comments.

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

My rating could be based off of a misunderstanding, but I do feel incredibly mislead by the person (I forget his name) who provided the estimate and then helped the secretary schedule my repair. I feel I was very clear that I was at a point in my school year (I’m a teacher and varsity coach) that I could not be without my car for a length of time longer than a couple of days. And if the repair was going to take longer than that - which I expected - I would like to schedule it for the summer months. When I communicated this, the estimator said that was fine, it was a simple job, he would order the door and the molding and, while he could not promise that it would be done the day I dropped it off, then the next day would be possible. So we scheduled it for April 9th, first thing in the morning. When I called on April 10 to find out what the status was - because I had been told several times that any texts I received would be from corporate and not from the actual people doing the job - the response was confusion that I would call and that there was no way the job would be done until the end of the next week, in a tone that made me feel incompetent for even calling to check in. I frustratedly reminded the secretary (who was apologetic and understanding) and she asked if there was anything that could be done. We checked to see if the job had been started and I guess the door was already taken off - so nothing could be done. I asked several times if the estimator was available, and he never was. I’m not sure why there was a need to schedule it so early and why waiting until the summer was a problem. Definite miscommunication between all levels.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Repair was done expedient and they kept current on status updates.

Customer Service - 4.0/5.0 -

Professional and thorough.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very much

Repair Quality - 5.0/5.0 -

Fantastic service and support !

Customer Service - 5.0/5.0 -

Excellent communication and updates

My Experience - 5.0/5.0 -

Done ahead of schedule with quality

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber is the Best! The staff is friendly and knowledgeable. They keep you informed of the progress of your vehicle. And the quality of the work is excellent. They know customer service!

Customer Service - 5.0/5.0 -

Top tier!

My Experience - 5.0/5.0 -

STAFF WAS AMAZING, VERY ACCOMMODATING & KEPT ME UPDATED WITH THE REPAIRS!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing staff

Customer Service - 5.0/5.0