Gerber Collision & Glass - Benton Harbor

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was great, quick friendly staff and quality of repair was excellent.

Customer Service - 5.0/5.0 -

Super friendly, helpful and quick response.

My Experience - 5.0/5.0 -

Excellent customer service! Team very friendly! I received an update every week from Gerber Collision & Glass. When I picked up my car today, they encouraged me to call if I would have any future questions. I really trusted them. I was very comfortable with them. Overall, very satisfied. Nicole

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Thank you for your great service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

I couldn’t be more pleased with the work. The entire experience was first rate I highly recommend Gerber Collision & Glass in Benton Harbor

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding experience Work was completed as promised

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 1.5/5.0 -

After I picked up my car, I drove it for about 1/2 hour letting it warm up and to see if everything was ok. Heater was just blowing out cold air. Temp gage was around the 75% mark. After engine cooled i checked coolant level and it was low, ended up putting about 3/4 of a bottle of coolant in and that fixed the problem. I also thought communication could be better. I never received a call saying they had received my car, and when my car was done I received a text saying I would get a call to setup a pickup time, but never received that call either.

Customer Service - 3.5/5.0 -

Everyone was nice and got my questions answered, just wish I had some more communication.

Returned Clean

My Experience - 5.0/5.0 -

The only negative was the long time to get the windshield from Ford. Gary did a good job following up with them and keeping me posted on the status.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the good work

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Did a excellent job and the secretary's were great.

Likely to Recommend - 5.0/5.0 -

Good customer service

Repair Quality - 5.0/5.0 -

I was treated with respect and was always received calls concerning The status of my vehicle.

Customer Service - 5.0/5.0 -

Michelle was awesome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Words cannot describe the awesome service we experienced. My car was like a new vehicle when we picked it up. We will pass the word of our wonderful service received. THANK YOU!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

AWESOME JOB!!!!!!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Employees were so friendly, knowledgeable and helpful! We had to change delivery dates because of the weather, and they were totally understanding. We would recommend Gerber to anyone!!! 10 Stars!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

great and efficient service

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I got my truck back faster than expected and they did a great job on the repair. Great service.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

I appreciated the consistent communication on updates about my repair and detailed explanations when I had questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0