Gerber Collision & Glass - Birmingham/22nd St.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Birmingham offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Totally incompetent.
Repair Quality - 0.5/5.0 -
Our auto insurer required we use Gerber Collision on 3rd Avenue in Birmingham, Alabama. We had never heard of Gerber and did not know anything about them. Calvin is a super, super nice guy and our interactions with him and his staff were great. But NICE IS NO SUBSTITUTE FOR COMPETENCE. The accident was on July 24 and the car was towed to the shop on the 28th or 29th. The estimated date for completion of repairs was September 9. September 9th came and went but we were able to pick it up on the 12th … but there was a chip in the tailgate which they “touched up” while we waited. We drove to Lewisburg, Tennessee on the 13th and the Hybrid system overheat light came on around Hartsell, AL and we pulled off the interstate to discover the coolant reservoir was empty. We filled it, allowed the system to cool and went on. It came on twice more on the drive up and once on the way home the 14th so we had to pull over and let the system cool down each time. We also noted a shimmy on the front right tire and a missing plastic guard under the hood.. It went back to Gerber the 15th to have the coolant system “burped” and they kindly agreed to buff out and repaint the tailgate while they had it in the shop. They said we needed a Road Force Balance for the shimmy and we would need to take it to the Toyota dealership to have that done and send them the bill, which I did and they did reimburse us for it. Around two weeks after we got the car back, we started noticing a shimmy again and scheduled it for rotation and balancing on the morning of October 20th. We went to Tennessee again on the 18th of October for the weekend. The hybrid overheat light came on. Pulled off the interstate and let it cool down. Continued on our trip. Sunday evening (19th) we were in Columbia, Tennessee, about to head home when the Highlander began making loud noises in the front so we managed to get it to the nearby, local Toyota Dealer. On Monday morning at 8:04 I called Gerber on 3rd Ave and left a message for Calvin. No return call. Also called my insurer and they contacted Gerber in Tennessee. Radio silence from Gerber. Rented a car to get home to Birmingham. Toyota told us on Tuesday it was the transaxle - in the course of the repairs at Gerber, the transmission fluid had been drained but had not been refilled. Estimate to replace the Transaxle received on Thursday- $11,731+. Sent the estimate to insurer who sent it to Gerber. Dropped a copy of the estimate at the 3rd Avenue Gerber Shop. Radio Silence NICE IS NO SUBSTITUTE FOR COMPETENCE
Customer Service - 2.5/5.0 -
Staff is very friendly and nice.
My Experience - 5.0/5.0 -
My daughter said the repairs to her car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick repair time and updates on the status of the repair were welcome
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very organized and delivered on schedule. Stayed in touch. Patient with my elderly confusion.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top notch, especially Raven. Great communication. I felt up to date but never pestered, or neglected.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car is in worse shape than when I brought it to the shop I will never recommend you to anyone
Customer Service - 0.5/5.0
Returned Clean
Ready on Time?
No
My Experience - 5.0/5.0 -
Great Customer Service and Very Fast Work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job. Professional and friendly and fast.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
See prev. comment
Repair Quality - 5.0/5.0 -
The entire experience from start to finish was pleasant, timely and competent. The car looks like it just came off the showroom floor!
Customer Service - 5.0/5.0 -
See prev. comment
Likely to Recommend - 5.0/5.0 -
Very excellent team
Repair Quality - 5.0/5.0 -
Great service 🙌
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I enjoyed my service with Gerber
Repair Quality - 5.0/5.0 -
Service was very good
Customer Service - 5.0/5.0 -
Service was very good
Returned Clean
My Experience - 5.0/5.0 -
Thanks for your quick work and a job well done. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very satisfied with this company. They explained everything to me in detail and they returned my car faster than expected. I would recommend them and will come back to the em for any future needs.