Gerber Collision & Glass - Birmingham/22nd St.
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Birmingham offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
While the repair was not extensive it was finished within two days. Staff always very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team was very professional and courteous. They kept me up to date on the whole process. I would recommend Gerber to any of my friends
My Experience - 5.0/5.0 -
The entire crew was very professional. The repairs to my car were expertly done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The check in was efficient and friendly. Kept updated on status. Quality of body work excellent. Everyone did an excellent job coordinating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Calvin was abundantly apologetic about a couple of misunderstandings as it relates to the timing of the availability of my vehicle for pick up and the delivery of some finishing touches. As the GM, Calvin appeared to be overly busy. I’m not sure if it was because they were shortstaffed or if someone had to call in. Either way, he did a great job of apologizing and assuring that I was satisfied with my experience.
Likely to Recommend - 4.5/5.0 -
The estimation process and the quality of work was excellent. Some of the minor points of customer service and communication have been addressed in other comments within the survey.
Repair Quality - 4.0/5.0 -
There were some miscommunications on the timing of the readiness of my vehicle for pick up. Part availability or delivery had an impact on the overall timeline of the completion of the work. I understand that is largely out of the control of the shop, but it was an inconvenience nonetheless.
Customer Service - 4.0/5.0 -
Raven does a pretty good job of managing the front desk. She is not abundantly warm and welcoming, but she makes an effort. It would be helpful for her to recommend that customers have a seat while she is working or while she goes to check with the estimator. It feels awkward to just stand at the desk, not knowing if you should have a seat or if you should keep standing there. My experience with the estimator was good. All of the questions and notes that he gave me were clear and helpful. My experience with the general manager was a bit frantic just because he was being pulled in so many directions and was very bus. I don’t expect I should’ve been working with the GM but I don’t know that. Overall it was a good experience, but it could have been great.
My Experience - 5.0/5.0 -
Overall process from start with receiving vehicle to return of it. Flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love it. thanks
Customer Service - 5.0/5.0 -
great
Returned Clean
My Experience - 5.0/5.0 -
Wonderful experience for a really crappy situation 🤪. They were informative and very polite whenever they communicated with me. They were able to help me get my car back before I left on my trip. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great effort to please the customer!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and communication from Tyler every step of the way.
Likely to Recommend - 5.0/5.0 -
I would tell anyone to take it there
Repair Quality - 5.0/5.0 -
Everything about this experience was fantastic
Customer Service - 5.0/5.0 -
Very nice and professional
Returned Clean
My Experience - 5.0/5.0 -
Raven,Courtney and the entire staff I thank you all
Likely to Recommend - 5.0/5.0 -
Very pleased and happy.
Repair Quality - 5.0/5.0 -
Raven, Courtney were very professional
Customer Service - 5.0/5.0 -
Everyone was so nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr Tyler was very nice and professional.
Customer Service - 5.0/5.0 -
Everyone was nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks great