Gerber Collision & Glass - Bolivar (Mo)

My Experience - 5.0/5.0 -

They were very professional and courteous to the customer the car came out immaculate and the detailer is exceptional

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

The garage didn’t start until a week after they had our car, and we don’t feel that there was as much work as they claimed they did. The office didn’t seem to be very well organized, with only one lady, Shelby, knowing what was going on with the car.

Customer Service - 1.5/5.0 -

Most in office were not in complete agreement with what was going on, with Shelby being the most knowledgeable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They were great to get this taken care of. The car looks so much better.

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 4.5/5.0 -

Great service. 9 because there were delays. Not your fault.

Customer Service - 4.5/5.0 -

Called and kept us informed. Friendly

Likely to Recommend - 0.5/5.0 -

All the aforementioned problems

Repair Quality - 3.0/5.0 -

They had my vehicle for almost 3mo and when I picked it up I had to take it back 2 days later for a window seal to be put on. When I looked the vehicle over the day I got it, which I had my mother in law bring to me since it wasn't ready at the time they said it would me, I found the back wings not correct, the rubber strip on the roof in one side wasn't in completely, there was smudge marks all over it, some spots of paint that still needed buffed, the dial covers on the dash looked to be scratched up from glass in a rag. They fixed what they could when I had to take it back for the window seal. In Tuesday when I went to pay for it they said they had just seen a spot on the front so ordered that part so I have to go back again. They told me they did a deep detail on it but when I raised the third row seats I found the floor mats bundled up underneath and the seat was completely dusty so I had my 9yr old get a paper towel to wipe it off and he got a piece of glass in his hand. At that point I got out our handheld vacuum and vacuumed the whole van and found tons of glass slivers and some bigger shards. If they did a deep detail they would have found all of this. To top it all off, I only had the van 2.5wks when the storm hit and I hadn't received the title yet. When I went to go tag and title it I was told I couldn't because I purchased out of state and needed a Missouri shop to verify odometer and I couldn't do that since it was in the shop so I had to pay $50 late fee on top of the $5 late fee for tag switching.

Customer Service - 4.0/5.0 -

They people were nice enough but I felt like we got the run around.

Returned Clean

My Experience - 5.0/5.0 -

They were very friendly and professional.After I picked up my car I was so happy and excited about how clean and beautiful it looked. I would recommend them very highly. Thank you Gerber 🤗

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Had a few hiccups with the car but gerber has and is making things right. Even got a ride home and back from Shelby. Thank you!! Sometimes things happen and we need to have patience. It goes a long way farther than chaos.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, got the job done, very clear on instructions. No complaints.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great with helping my severely hail damaged vehicle. They helped get my hand controls out of my vehicle after it was deemed totaled

Customer Service - 4.5/5.0 -

They were great with my van that ended up being totaled from a hail storm. They worked with my insurance, had easy access for me to get my belongings from the vehicle, answered the phone and kept me up to date. When I needed their help to remove the hand controls, I felt like the request kept getting passed along/pushed off… I had my husband remove all but the steering column harness as that needed a different kind of wrench that we didn’t have. Gerber finally took a look at it, realized how simple it was for them, and took care of it for me. I would give them a 10 if it wasn’t for the days that passed trying to get them to look at removing the harness.

Returned Clean

Likely to Recommend - 5.0/5.0 -

overall happy with it

Repair Quality - 4.0/5.0 -

The workmanship appears to be very good. Overall happy with it.

Customer Service - 5.0/5.0 -

People were very nice & professional

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The paint job is perfect and the deep scratches on my bumber were smoothed out to where I see no traces of them. My car was spotlessly clean when I picked it up. Very pleased with the work done.

Likely to Recommend - 5.0/5.0 -

The workmanship was excellent

Repair Quality - 5.0/5.0 -

The repair and paint job on my new Subaru was beautifully done. My back bumper had deep scratches from a trucks tailgate hitting it. The repair looks flawless. Great paint job!

Customer Service - 4.5/5.0 -

The painter had a family emergency which delayed my repair by another week. I wish they had called me and let me know so I could have gotten a rental car. I had to barrow a car so it put me in an uncomfortable situation.

Returned Clean

My Experience - 5.0/5.0 -

Gerber done a fantastic job on my Murano! When the worker told me it'd be like the collision never happened, he was exactly right! Thank you, Gerber👊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I woukd never take my vehicle anywhere else! Thanks guys great job🤗

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing staff great service great communication. Perfection

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very positive experience!! Your employees were wonderful to work with!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Shane is awesome!!! Give that man a raise!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean