Gerber Collision & Glass - Brownwood

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

It would have been a ten for the exception of a handle not being replaced before l received my car. They did get it done quickly after it was relayed to them. Love the people! They were very helpful,!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good job. Looks like new.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very fast and affordable service

Customer Service - 5.0/5.0 -

Very fast and affordable service

Returned Clean

My Experience - 5.0/5.0 -

Quality work. Very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice, and easy to work with

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was timely and professional. They also went well above and beyond to clean up the broken glass as well as clean inside and outside of vehicle.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

They kept me well informed and put my mind at ease. My truck looks better than it did when I first bought it. Excellent work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very nice in handling and exlplaining job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice employees

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was treated with respect. They waited on me immediately. They kept me posted on the progression of my repair. They took excellent care of my car. I will use them for any future repairs and will tell others of their great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I feel like something is still wrong with the car now it doesn't act the same as it did before and it still smells like antifreeze and it didn't have a full tank of antifreeze when I got back it just doesn't act the same and the headlights were worse than before I couldn't see and it was becauw3 they didn't install the bulb in the slot it was just dangling there.

Customer Service - 5.0/5.0 -

Phenomenal

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

The work was performed, even faster than they had originally predicted. The level of communication is just about the best I have ever seen. However, there were a couple of glitches once I got my car back, and it’s been a little difficult getting the last little bit finished. The “shutter” on the radiator needed to be replaced, and my remote start had become disconnected. As of this writing, I am still waiting for the final repair.

Customer Service - 5.0/5.0 -

A solid A+ for their communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 1.0/5.0 -

Work looks good but they scratched tint on the door glass

Customer Service - 4.0/5.0 -

Was informed someone would and I have not been

Returned Clean

My Experience - 5.0/5.0 -

They were kind, considerate, completed my repair before scheduled. Always polite and kept me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Extremely easy to work with. It was enjoyable and stress free.

Likely to Recommend - 5.0/5.0 -

Telling all my friends and family

Repair Quality - 5.0/5.0 -

Repair was perfect

Customer Service - 5.0/5.0 -

Great service and personnel. Everything when smooth and easy. Highly recommend.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

messed up driver side tent and told insurance alternator wasn't part of damage also didn't match the previous bumper was blacked out now has chrome

Customer Service - 2.0/5.0 -

lied to my face

Returned Clean

Likely to Recommend - 0.5/5.0 -

Will not use or recommend this shop for repairs again.

Repair Quality - 2.0/5.0 -

Lack of quality control to ensure things are done correctly the first time.

Customer Service - 4.0/5.0 -

Sabrina is fantastic.