Gerber Collision & Glass - Buffalo Grove
Gerber Collision & Glass - Buffalo Grove offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks excellent great job. I keep coming back here and you guys do very good work.
Customer Service - 5.0/5.0 -
Very nice job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Gerber did a very good job with the work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our experience was outstanding. Everything from the initial assessment/estimate to the final repair was exceptional. The communication was clear every step of the way. We are very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding communication and service throughout the entire process. Ivette is a great communicator.
Customer Service - 5.0/5.0 -
Ivette is great.
My Experience - 5.0/5.0 -
Carlos was great. He explained everything in detail what was to be done. He also explained about what I should not do. Such as going to the car was and waxing the car for at least 3 months
Likely to Recommend - 5.0/5.0 -
Absolutely! I would recommend your facility with high marks
Repair Quality - 5.0/5.0 -
Carlos was great and he assured me that the repair would be perfect and it was.
Customer Service - 5.0/5.0 -
Terrific staff
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful from the front office to the workers and more.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great from the ladies at the front to the mechanics and Kevin.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire Gerber team from the front desks to the repair coordinator to the repair team we're exceptionally friendly, professional, and knowledgeable. Their communication skills were outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There seems to be a scratch on my bumper upon pickup I realized it after. Everything was on time and process was quick so pleased with that aspect of it.
My Experience - 5.0/5.0 -
You’re so fast. And you always keep information with me by text.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carlos was a great help. He explained things clearly and gave a timeline that turned out to be very accurate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
We’re very pleased with your service repairs were done in a timely fashion and finished when we were told your staff is very friendly. We would definitely recommend you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
While the most important part, the car, was done to the complete satisfaction, some will lose patience if the lack of communication is the way it was for me.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
I brought the car in on a Wednesday morning. A call was promised at the end of the day. I had to call late and told to call Friday. I called Friday at 12:00 and was told in a meeting and will call at end of the day. No one called. I called late and they said gone for the day but you will get a call tomorrow morning. I didn't get a call. I then called that Monday and later that day told the wrong part was ordered. It was coming around July 4th so they said it would be after and I said OK. I called on July 6th. I was told the part came in before the 4th and was completed. No one called me so was without the car all weekend. I do think the communication was very lax.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well just because and extra day to finish it but other than that everything was a 10
Customer Service - 5.0/5.0 -
Really good service from Kevin
My Experience - 5.0/5.0 -
Carlos did an excellent job handling my claim.