Gerber Collision & Glass - Bullhead City

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am very happy with the job they did on my car. You can't tell there was ever any damage.

Likely to Recommend - 4.5/5.0 -

I would recommend them Nevada their work is exceptional

Repair Quality - 4.5/5.0 -

Repair seemed to take longer than I thought, but repairs were ecceptional!

Customer Service - 3.5/5.0 -

Little communication, and only after I made a phone call.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great staff and the work they do is outstanding.

Repair Quality - 5.0/5.0 -

Everyone there is amazing!! My car looks great!

Customer Service - 5.0/5.0 -

Everyone there is amazing!! Everyone you talk to is so helpful and make the process run smoothly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My bumper looks great. Paint match was spot on. I got my car back in a timely manner. Thank you Gerber!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They did a good job.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I will only talk to corporate. And I am only available after 3:00 PM Pacific time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Lay over, sprayed the inside of my door and then blame it on me with the truck has never been repaired before

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Too soon to tell if everything was fixed. So far so good.

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

The big picture was the finished product. It was in show room condition when we got it.

Repair Quality - 4.0/5.0 -

Your work on the pilot is excellent. Detailing the car before we picked it up made it look like new. I was told it would 2 weeks, but took 4. Communication was challenging too.

Customer Service - 3.0/5.0 -

Good Communication is key in a successful business. On 3 different occasions my calls were not returned. I was never updated on the progress of the pilot, so I had to call 2&1/2 weeks after I dropped it off. The staff was very friendly and professional in person.

Returned Clean

My Experience - 5.0/5.0 -

A slight discrepancy on the car was noted and was immediately rectified. Thank you

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Repairs were very good. Customer service and communication is worse than terrible. Never answered the phone never received a call back. Every question was answered with, "ill have to ask the GM". I heard that atleast 6 times. Seriously you don't call your coworkers by name, its the GM this the GM that, ill ask the GM. I will say, when I was able to talk with staff in person when I came to the store because no one answered the phone, the staff were great. Really personal conversation in person except ill ask the GM..

Customer Service - 0.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Not in my area. I live in Wyoming.

Repair Quality - 4.5/5.0 -

It took longer than told. Kept changing dates when supposed to be done.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Communication could be better

Customer Service - 4.5/5.0 -

The receptionist was great. And when there was a problem at pick up, the gentleman stepped up quickly

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

My Hyundai was repaired in a timely manner actually faster than I thought. Received it back Perfect and Clean very professional staff starting at front desk with CSR

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean