Gerber Collision & Glass - Cadillac
Gerber Collision & Glass - Cadillac offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service guys, fast, and as last time much appreciated. Thank you for even cleaning the inside of my truck!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Prompt service, great communication and updates. The repairs were spot on, my car was washed, and the interior detailing was a surprise and greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The fix was pushed out almost daily, for over 3 weeks from the original completion date. We were lied to about the condition of the vehicle (told it only needed paint then had to wait over a week for a rim to come in). Also we were asked if we’d be okay with a mismatched color rim. Obviously, no? Why would anyone leave their car to get fixed for over a month, and accept mismatched items as the fix? And then we were expected to return the broken old rim that was left in our trunk. Really bad experience, and while the car appears to be fixed, I can’t say for sure based on the experience we had.
Customer Service - 0.5/5.0 -
Please see other comment - communication was awful. We’d have a completion date, and never receive calls or updates. We had to call and ask. Some times we would receive updates to move the completion date AFTER the date had already past that we were originally told.
Returned Clean
Likely to Recommend - 5.0/5.0 -
There was an additional $300 for a rocker panel that was not in the estimate.
Repair Quality - 4.5/5.0 -
My experience was very good.
Customer Service - 4.5/5.0 -
I was told that I would receive updates on my vehicle and did not until I went into Gerber and asked.
Returned Clean
My Experience - 5.0/5.0 -
Staff really treated me like family. Showing concern and made sure I was completely satisfied. I appreciate great businesses. Gerber in Cadillac, you are a great business! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber collision is the overachiever of car repairs. They are kind, caring, and concerned not only for your car but genuinely concerned about you! Thank you for making me feel important! Gary Hill
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A few sensors have not gone off since picking up the vehicle and am presuming it’s some wiring issues! Other than that they did great with a frustrating process of having to deal with many damaged parts! Thank you!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
2nd car of mine they repaired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Needed to adjust my headlights little, other than that was perfect. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely, communicative, professional
Customer Service - 5.0/5.0 -
Timely, communicative, professional
Returned Clean
My Experience - 5.0/5.0 -
The people at Gerber Cadillac were awesome. We would much prefer speaking to them than using car wise AI!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Nothing really on Gerber's part. Just a lot of mixed signals and random updates through the smart drive thing.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The only saving grace was Justin. I refuse to bring anything here again however. Unfortunately, there was a huge build up to this. 1) Was told a couple weeks initially. Then I got updates pushing it back another week, and another. I called to see if there was an actual ETA and was told “this time the update is actually correct”, just for it to be pushed back again and again. 2) Was offered a car covered by Gerber Collision because of how long it was taking, but when I went to pick it up on the day I was told to, they (Enterprise) “didn’t have any sedans, but could offer me an SUV for xx dollars out of pocket per day”. Gerber wasn’t paying deposit and there was no insurance on the rental. Needless to say I walked away without a temporary car as I couldn’t pay for it. 3) Came in to pick it up and was never told Gerber Collision doesn’t accept cash or personal checks over $500 (Our bill was just shy of $5,000). Lady at the front desk was much less than serviceable as she had an attitude before I even said/did anything and continued to be unhelpful when trying to figure out how I could get your company the money. The gentleman (I’m assuming Justin/Manager) asked her to make a call and see if something would work to which she said “yes Walmart and Meijer will do Money orders”. Fast forward to Meijer, they have daily limits of $2,999 on their money orders which wouldn’t work. 4) Paint doesn’t even close to match from back hatch to side of vehicle. 5) When my wife got in her vehicle it had been “broken into” and stuff stolen from it. Hard to believe it was broken into however, unless it’s company standards that you do not lock cars while on the lot. There was no entry damage from it being broken into, which leads to belief it was simply left unlocked or things were stolen by employees. I have never had a worse experience with customer service.
Customer Service - 1.0/5.0 -
See previous
Returned Clean
My Experience - 5.0/5.0 -
The staff was very professional and I received weekly updates on the progress of the repairs. The quality of work was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The workmanship and finished product was very good
Customer Service - 5.0/5.0 -
I appreciated the periodic updates on the progress of the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was the worse experience of my life! No communication, no help.
My Experience - 5.0/5.0 -
Great people. Top notch work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car looks beautiful, fantastic job! Timely and professional !
Customer Service - 5.0/5.0 -
Pleasant and professional.