Gerber Collision & Glass - CO Sprgs/Garden of Gods

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recently had my car repaired at Gerber Collision & Glass, and the entire experience was outstanding from start to finish. The team was professional, friendly, and kept me updated throughout the repair process.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Despite delays outside of his control, David was very helpful and responsive to my concerns

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Trevor followed up with me and I really appreciated that because I never would have gotten this repair finished if it wasn’t for him. Great work and everyone was kind.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My experience with Gerber Collision was fantastic from beginning to end. Upon arrival, I was guided through drop off procedures, Enterprise was there to take me to their service center where I signed papers, and was given a good rental car that didn’t need filling up before return. I drove home within the hour. My car was repaired in just a few days. I drove the rental back to Gerber, signed out and left. Enterprise came to pick up the rental, calling me saying everything was clear. The entire job was efficient, thoughtful and professional. I highly recommend Gerber Collision as the best service I could have had. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

David was very professional and communicated w me throughout the process. I let American Family insurance know that working w David and Gerber was very easy and that I felt confident in the repair.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was absolutely satisfied with not only the quality of work but the quality of humans working on my truck/at Gerber Collision. Thank you for caring!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

David Gola provided very good customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

David specifically, and the entire staff made entire process smooth and easy with communication throughout. I appreciated the attention to quality work done and that the customer was satisfied. Thank you!

Customer Service - 5.0/5.0 -

Everyone was kind, quick to solve any issues, and had clear communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber was great through out the entire process. The estimate was a little low however, it was based on the superficial assessment. David was great to work with and is very knowledgeable and keeps you update on progress with text messages. Totally satisfied!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a beautiful job fixing my car. The body work was exceptional.

Customer Service - 5.0/5.0 -

I got daily texts giving me updates about the progress of my car’s repairs.

My Experience - 5.0/5.0 -

I would highly recommend you to anybody. I appreciate the great job you did.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dave was great, very communicative through the whole process.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was so helpful and efficient!

Likely to Recommend - 5.0/5.0 -

I always recommend Gerber!

Repair Quality - 5.0/5.0 -

They all did a wonderful job!

Customer Service - 5.0/5.0 -

Everyone was friendly and helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was told this would take 4 days when I scheduled to drop it off. That would mean that it would be ready on Friday, 4/17. I am not sure how the painting and installing of a bumper that I had already ordered and paid the deposit for, the week before. Meaning it was in stock before I even dropped the car off, would take 4 days. I wasn't contacted until Thursday, with options to upsell me on things I never asked for. On Friday, after I had to confirm the work I originally asked for, I was told it would be done EOD. Then when I called at 4:30pm to see if I should come pick up my car I was told it would be ready Monday, 4/20. There was no call or email on Monday. Around 830am on Tuesday, I called to inform them I would be coming to pick up my vehicle at 1230pm regardless of whatever work had been done. I never expected it to be done the next day, but 7 calendar days after I dropped it off, to install and paint a bumper, that you already had in stock is absurd. The tech didn't necessarily lie about the time, since I knew they would "find more things" that needed to be fixed, this is a business after all. However, it sure seems like after I refused the ridiculous upsell of additional thousands of dollars of work that "needed" to be done, my car was put to the back of the line. That is why it wasn't done in the time quoted originally or even from what I was told on Friday. In fact, I don't think anything except taking off the bumper had been done until Tuesday morning, when I called and said I would be coming by to pick it up. They must've done the two hours worth of work right then in order to get the money I had ordered 1 week before.

Likely to Recommend - 1.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have recommended to several including my wife - I have been a customer in the past

Repair Quality - 5.0/5.0 -

Great work done in a timely fashion

Customer Service - 5.0/5.0 -

Friendly and informative

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was very communicative and finished when they said they would

Customer Service - 5.0/5.0