Gerber Collision & Glass - Columbia/Big Bear Blvd.

4.9 (517reviews)
98%
1004 Big Bear Blvd,  Columbia,  MO  65202
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Columbia/ Big Bear Blvd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (517)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon completion, often exceeding expectations. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Customers also appreciate the warm, professional, and caring staff. A few customers noted minor areas for improvement, including occasional delays, minor fit-and-finish issues, and last-minute scheduling changes, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... accident is disruptive, even minimal car damage, the entire staff at Gerber made sure I felt supported. The professionalism, kindness, attention to detail, ..." Read more
"... and any questions I did have they answered for me. They treated me very well from the moment I walked through the door all the way until I got my keys back. I will recommend ..." Read more
"Excellent service, repair work, very flexible scheduling. I will use Gerber again if needed. I will recommend ..." Read more
"... answered all my questions in a way I could understand. The repairs were done perfectly. You couldnt tell where my car was hit." Read more
"Absolutely a profession operation.I brought my car with an unreasonable due date and they got me back on the ..." Read more
"I got updates throughout the whole process. It was ready in 3 days instead of the 7 day projection! I was very thankful getting my car back so soon!"
"Our vehicle was completed earlier than estimated."
"... Collision was great they went above and beyond with how fast the got my car completed and keeping updated on everything" Read more
"The workdone is excellent. the only flipside was it took over a month to complete it due to reasons beyond control."
"However, the car broke down the same night I picked it up"
"Best communication about car repairs I have ever experienced."
"Communication is the key to any business transaction. I received regular updates regarding the progress ..." Read more
"Excellent communication, courteous staff, tremendous quality work. 👍🏻👍🏻👍🏻👍🏻👍🏻"
"Communication, customer service is top notch! I always felt like I knew what was going on."
"... issue was how sudden I had to pick my vehicle up. I did not receive all update textscommunications, and was surprised when I only had 4 hours to pick up my car, especially ..." Read more

My Experience

Great service!! Car was returned in a reasonable time frame.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the communication from you on the status of my daughter’s car!

Likely to Recommend

Repair Quality

Great work and communication!

Customer Service

Great work and communication!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The workdone is excellent. the only flipside was it took over a month to complete it due to reasons beyond control.

My Experience

My Experience

The staff was personable, professional & great to work with. I liked that every Tuesday & Thursday a text would come with updates on my vehicle. I would highly recommend to anyone who needs vehicle repairs.

Likely to Recommend

Repair Quality

The staff is professional & explained how the process works. The best part was every Tuesday & Thursday I would get an update via text of where Gerber was with repairs. Everyone that I came in contact with was so nice & easy to deal with. When done with the repairs my car was washed & a staff person walked me out to my car & showed me & explained items that I could not see what was done.. I would have no problem referring Gerber for car repairs..

Customer Service

The repair staff were easy to deal with & answered all my questions in a way I could understand. The repairs were done perfectly. You couldn’t tell where my car was hit.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was great! Repairs look good, was in and out very quickly, and I'm genuinely impressed at the amount of Corgi glitter they were able to get out of the carpet!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Gerber did a fantastic job repairing my daughter's car after she hit a deer. The repair is perfect & the service was second to none. They did a great job of communicating the status of the car routinely & we received our car back earlier than promised. I would highly recommend Gerber for your collision needs!

My Experience

Gerber is awesome! Especially Kaila!

Likely to Recommend

Repair Quality

Everyone at Gerber is so nice! And very professional. My car is perfect!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kaila again made it fun and easy experience Thank you

Likely to Recommend

Repair Quality

They are really good and extremely professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication Spoke with Patrick multiple times on the phone as well as texts When we picked up the vehicle we drove it 5 min to plaza to get three more tires since State Farm would only cover the one ruined in the accident and plazas alignment screening said it needed an alignment I called Patrick and at first he questioned plazas assessment so I had to bring copies of the paperwork showing the numbers in order to have it done again by gerber ( Columbia Honda does this for Gerber) Do we had to take the car back in for another day to have some other things corrected to make it a safe vehicle to take home which was a littje frustrating and had we not got another Alignment screening somewhere else we wouldn’t have known and gerber specifically told me not to do one because they had already done two on our vehicle when they had it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were very polite and helpful all through the repair. Thanks again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kaila (sp??) Is so fantastic! Best customer service ever.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done and thanks

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