Gerber Collision & Glass - Columbia/Big Bear Blvd.
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Columbia/ Big Bear Blvd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
The car looks amazing!
Customer Service - 5.0/5.0 -
I love the constant communication.
My Experience - 5.0/5.0 -
From the initial greeting of Kaila the office manager I knew I had chosen the right place to go to. She explained everything in great detail as to what would transpire and they would be communicating to me on a regular basis. Additionally, Dalton, the mechanic who worked on the car did an excellent job from beginning to end looking at the initial damage and having a clear and succint conversation on what needed to be done. In the end, the car looks fantastic and is back to normal. I would recommend Gerber Collision and Glass and Dalton for his work a 100 times over. Thank you Dalton and Kaila and Gerber Collision & Glass! -v/r Jeff Simkins
Likely to Recommend - 5.0/5.0 -
Will be recommending them from here on out.
Repair Quality - 5.0/5.0 -
Dalton and Kaila did a great job in taking care of the repairs of our 2020 Honda pilot black edition. Really appreciated all the updates that Kaila provided on a regular basis. I would recommend Gerber Collision & Glass to anyone. Thank you Gerber!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will tell everyone about you
Repair Quality - 5.0/5.0 -
So friendly, and I loved the constant updates. My car was so clean when I got it back and the work was well done
Customer Service - 5.0/5.0 -
Amazing
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I would prefer to complete survey once repairs are finalized but since this is the final request here you go. On 12/4/24 I was told repairs would probably take 3-4 weeks to complete repairs. On 12/6 text indicated a 1/10/25 completion. That was changed to 1/17 and then 1/23. I flew to Columbia on 1/23 to pick up vehicle but upon inspection identified part of the repair that was not acceptable (I can provide photo). Since I was over 500 miles from home I decided to drive home and take it to a Gerber shop in the Dallas area for repair. During the drive I discovered that the windshield washer was not working.
Customer Service - 3.0/5.0 -
Communication was good but ultimately the repairs were not satisfactory.
My Experience - 5.0/5.0 -
The team has been very informative along the way. Dalton did an excellent job! Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was amazing. The process was painless. The result is beautiful. I couldn’t be happier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can’t even tell where the damage was
Customer Service - 5.0/5.0 -
Polite, friendly, kept me informed
My Experience - 5.0/5.0 -
Love the updates on the process on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept up todate on my vehicle progression. I received my vehicle earlier than expected. My vehicle was cleaned on the inside and outside. Very happy with the work that was done.
My Experience - 5.0/5.0 -
They got me in and out in record time and even washed my truck and dusted off the dashboard. Everyone was so nice and professional. Couldn’t ask for a better experience. Thanks to all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and got me out in record time. They even washed my truck for me. I wasn’t expecting that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff members with whom I interacted were always pleasant and detailed about the needed repair process. The work was completed in a reasonable time and looked flawless when finished. Indeed, it was well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great from beginning to end! Kayla was wonderful to coordinate with. Whoever cleaned the car did a fantastic job. The new parts look great! Will be back for any future work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They are great at what they do.
Repair Quality - 5.0/5.0 -
The repairs did not take as long as I expected. I was really happy to get my car back looking brand new :)
Customer Service - 5.0/5.0 -
They kept in contact with me and made sure that I knew what was going on.
My Experience - 5.0/5.0 -
Please list me as a satisfied customer. I'm not planning to return for additional work. However, I didn't plan on crunching up my front end in December either. My last previous collision was about 20 years ago, so maybe I'll see you again around 2045.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, fast repair time
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No question. they are first on my list from now on.
Repair Quality - 5.0/5.0 -
In addition to being a very friendly and technically competent they also are very caring and compassionate. All of these are GOLD qualities that build successful companies. This describes GERBER COLLISION and GLASE and I am sure they will grow stature and success as they go forward.
Customer Service - 2.0/5.0 -
Top of the line.
My Experience - 5.0/5.0 -
I was so excited to pick my car up. It looked brand new and I can't say enough about Kayla. The receptionist. She has personality Plus. The staff at Gerber or all great. Not sure where you found so many people to be so good but Gerber you did it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You have an amazing team at Gerber collision here in Columbia, Missouri. My car looked absolutely brand new and I am 100% satisfied. And Kayla your front desk person. She has personality plus.