Gerber Collision & Glass - Columbia/Gracern Rd.

4.9 (88reviews)
96%
904 Gracern Rd,  Columbia,  SC  29210
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In operation 85 years.

Gerber Collision & Glass - Columbia/Gracern Rd. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (88)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles were returned looking brand new or better than expected. The staff is widely recognized for their professionalism, kindness, and genuine care for customers. A standout theme across reviews is proactive communication, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another strong highlight, as numerous customers noted their vehicles were completed ahead of schedule, often saving them on rental costs. A few customers noted areas for improvement, including cleanliness upon vehicle return, delays in completion timelines, and missing vehicle components, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... restoring it made the experience truly pleasant. They repaired the damaged steering column and ignition switch with skill and professionalism, breathing new life ..." Read more
"Excellent work and very friendly staff; best of all, there were no significant delays—everything was ready ..." Read more
"We really appreciated the wonderful work they did with our vehicle"
"... vehicle was completed ahead of the schedule date. Car looks like the original vehicle when it was purchased. Would recommend Gerber Collision and Glass to anyone ..." Read more
"they extended completion date a week 3 separate times after stating each week that we are on track for ..." Read more
"A week early!"
"... communication. I really appreciated the text updates! The job was done early and everyone was so nice to work with." Read more
"Everyone was extremely great and my car was completed before estimated time give. They even helped me get the rental back after I ..." Read more
"My vehicle was ready about 3 days before estimated pickup!"
"They got my car fixed well before the time they estimated. Great job!"
"The communication between insurance, Gerber, and I was excellent. It's almost like I didn't have to worry about anything ..." Read more
"Their communication was great! They were professional, informative and a great group of people to work with."
"There was clear and frequent communication. I really appreciated the text updates! The job was done early and everyone ..." Read more
"... otherwise difficult time. The team at Gerber demonstrated top-notch communication throughout the process, keeping me informed every step of the way. Although I wasnt ..." Read more
"Received texted on the progress of the work being done"

My Experience

The team was amazing, Elizabeth and Darnell always took the time to answer my questions no matter how stupid it may have sounded in my head. They were open and honest about everything from start to finish

Likely to Recommend

Repair Quality

Everything is amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everything was great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Both Darnell and Elizabeth helped me compose texts to the person who damaged my car regarding the logistics of him paying for the damages.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

THANK YOU

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This place is awesome! Elizabeth is so sweet and kind and the work was terrific. It was done earlier than promised.

Likely to Recommend

Repair Quality

Beautiful work

Customer Service

Everyone is so kind and I got plenty of notifications about progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was a smooth transaction, and the staff were professional, caring and made sure to communicate every step of the process. The repair looks great and I would gladly recommend anyone I know to use this office.

Likely to Recommend

Repair Quality

Customer Service

Their communication was great! They were professional, informative and a great group of people to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate all the hard work you have done. In the future I will greatly recommend you to anyone I know. The office staff was very helpful and professional.

Likely to Recommend

Repair Quality

Everyone there are very helpful and they did a wonderful job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went perfectly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good people and great work also very fast

My Experience

The CSR and the Estimator (Darnell B.) were absolutely amazing. The work done was exceptional and complete. The attention to detail and customer service was amazing.

Likely to Recommend

Will recommend to everyone

Repair Quality

Great work and great employees

Customer Service

Work was completed ahead of schedule

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They got my car fixed well before the time they estimated. Great job!

Likely to Recommend

Nothing wrong with their service and it was priced competitively, would recommend them again!

Repair Quality

They were great! Very fast and the car looked great afterwards, and they even washed it for us!

Customer Service

Very fast, very efficient and friendly!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great company did a great job on the repair and Tom Stidom was fantastic to work with would definitely recommend them

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

All the staffs are really kind

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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