Gerber Collision & Glass - Dallas/Plano Rd.
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - Dallas/Plano Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repairs
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. I was kept informed throughout the repair service on timelines and progress. My car repairs were amazing. There was considerable damage and car looks as good as new! So impressed and such a high quality repair. Thank you to all the team and Isaac.
Likely to Recommend - 5.0/5.0 -
Would defintely recommend. The repair work was immaculate car looks as good as new!
Repair Quality - 5.0/5.0 -
The repairs exceeded my expectations! My car looks brand new! There was extensive damage to front at rear of car and the repair was immaculate. They kept me informed throughout the whole process and despite delays in obtaining parts (which is to be expected since covid) the repairs were completed earlier than expected. Cannot recommend them enough. Thank you so much!
Customer Service - 5.0/5.0 -
Excellent customer service.thank you to Isaac who called several times and texted to give updates throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job updating me on the work status .
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The delay was due to not being able to get parts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a delay in getting parts but didn’t think it was your fault.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
great service! especially appreciate ongoing communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a great job. The agent who took care of me was excellent. He kept me informed. Dry polite and knowledgeable. Thanks for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and professionalism very impressive
Customer Service - 5.0/5.0 -
I received great service. I got texts all the time to give me updated. My representative was knowledgeable polite and efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me well informed about the status of the car via Text messages.
Customer Service - 5.0/5.0 -
Gave details of work being performed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car was a dirty when I picked up and hood fender gap is a bit off. Paint looks amazing though.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair work was exemplary. No defects were found. The techs were polite. However, lack of communication on a definitive timeline for repair was spotty at best. Having to procure a rental car at the last minute or having to spend extra money on that was highly inconvenient.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0 -
The repair work.done on my car was exemplary.
Customer Service - 2.5/5.0 -
Communication was available and mostly.courteous. However the lack of transparency on a timeline for repair completion was a major issue. A 2 week repair became 5 weeks and it threw my personal and professional life out of balance. Not only was it inconvenient, I incurred financial losses having to scramble to procure a rental vehicle at virtually the last minute and then keep paying for an extra week....and more.
Likely to Recommend - 5.0/5.0 -
Very much so.
Repair Quality - 5.0/5.0 -
Everything was done right, faster than originally scheduled and I was kept in the loop, daily through short text messages.