Gerber Collision & Glass - Durham/Miami Blvd.
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - Durham/Miami Blvd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would recommend Gerber to anyone in need of auto body repair
Repair Quality - 5.0/5.0 -
100% satisfaction
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints. Repair work looks really good.
Customer Service - 5.0/5.0 -
Communicated well with me. Sent out the estimate quickly to my insurance.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service.! Thanks guys
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All staff personnel are so nice and friendly unbelievable. Very professional. Per my request they performed it 1st priority and finished the job very quickly instead of few days work they finished it in a day. I really appreciate the work they did. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
As long as the current issues are corrected.
Repair Quality - 3.0/5.0 -
The customer service was definitely exceptional, but the vehicle parts are not aligned properly and there is an area on the tailgate that feels rough to the touch like it needs to be polished ir something.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
Window had scratches on it
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my 2018 Ford Explorer to this repair shop as recommended by the insurance company. When I was notified that my vehicle’s repair was complete, I was informed that the battery was defective and had to be jumped several times just to start the car. This immediately struck me because my husband and I purchased this vehicle just shy of a year ago and have never had battery issues and have never had to jump the vehicle, not even once. When my husband went to pick up the vehicle and looked under the hood, the battery was completely different from the one we dropped it off with. For reference, the repair was only supposed to involve the front right bumper area, so there was absolutely no reason for the battery to be touched. Additionally, there was still visible damage to the right headlight. My husband was told that the headlight repair was not authorized by insurance. The woman we spoke to (I think Ivy?) who claimed to be the manager of this location, immediately argued us down and insisted no one changed the battery, essentially referring to my husband and me as liars, as if we did not know the condition of our own vehicle when we dropped it off. I explained that unless she was watching the repair 24/7, she could not truly attest to what happened. It could have been an honest mishap, or something more sinister, but regardless, the battery was different. The back and forth continued until my husband told her we will not accept the vehicle back with a battery we did not bring it in with and asked her to contact her superiors to rectify the situation. She became upset, stormed off, slammed my vehicle’s door, and yelled, “All this over a $100 battery!” My husband, taken aback, expected someone less emotionally charged to step in and explain next steps. Instead, Ivy’s husband, who is NOT employed by Gerber, came out and threatened to call the sheriff on my husband and told him to leave, despite the gates being closed and preventing him from doing so. I contacted corporate about this absolutely outrageous situation, and the actual manager of the branch, Kevin, reached out and apologized for the incident and Ivy’s behavior. He confirmed that they would replace our battery. My husband picked up the vehicle for the second time, and once I saw it myself at home, I immediately noticed that the headlight damage was still not fixed. I returned to Gerber Collision and Glass, where a gentleman informed me that the headlight repair was not authorized by insurance and that’s why it was not completed. He questioned me whether I thought it was part of the accident, which, of course it was, but told me to “complain” to insurance because there was nothing they could do. After calling insurance, I was informed that ALL repairs were authorized and that Gerber had been compensated to complete ALL repairs. The adjuster escalated the issue, as Gerber is one of their preferred repair partners. Later, insurance contacted me again to explain that they spoke with Ivy, who this time had enough sense to actually speak to the person who repaired the vehicle. That individual admitted they “forgot” to complete that portion of the repair. So at this point, insurance is having us take our vehicle elsewhere to finish the repair. Thank God we had the courage to speak up and escalate this situation. Otherwise, we would have been on the hook for a new battery and a new headlight.
Customer Service - 1.0/5.0 -
Customer service was awful. I brought my 2018 Ford Explorer to this repair shop as recommended by the insurance company. When I was notified that my vehicle’s repair was complete, I was informed that the battery was defective and had to be jumped several times just to start the car. This immediately struck me because my husband and I purchased this vehicle just shy of a year ago and have never had battery issues and have never had to jump the vehicle, not even once. When my husband went to pick up the vehicle and looked under the hood, the battery was completely different from the one we dropped it off with. For reference, the repair was only supposed to involve the front right bumper area, so there was absolutely no reason for the battery to be touched. Additionally, there was still visible damage to the right headlight. My husband was told that the headlight repair was not authorized by insurance. The woman we spoke to (I think Ivy?) who claimed to be the manager of this location, immediately argued us down and insisted no one changed the battery, essentially referring to my husband and me as liars, as if we did not know the condition of our own vehicle when we dropped it off. I explained that unless she was watching the repair 24/7, she could not truly attest to what happened. It could have been an honest mishap, or something more sinister, but regardless, the battery was different. The back and forth continued until my husband told her we will not accept the vehicle back with a battery we did not bring it in with and asked her to contact her superiors to rectify the situation. She became upset, stormed off, slammed my vehicle’s door, and yelled, “All this over a $100 battery!” My husband, taken aback, expected someone less emotionally charged to step in and explain next steps. Instead, Ivy’s husband, who is NOT employed by Gerber, came out and threatened to call the sheriff on my husband and told him to leave, despite the gates being closed and preventing him from doing so. I contacted corporate about this absolutely outrageous situation, and the actual manager of the branch, Kevin, reached out and apologized for the incident and Ivy’s behavior. He confirmed that they would replace our battery. My husband picked up the vehicle for the second time, and once I saw it myself at home, I immediately noticed that the headlight damage was still not fixed. I returned to Gerber Collision and Glass, where a gentleman informed me that the headlight repair was not authorized by insurance and that’s why it was not completed. He questioned me whether I thought it was part of the accident, which, of course it was, but told me to “complain” to insurance because there was nothing they could do. After calling insurance, I was informed that ALL repairs were authorized and that Gerber had been compensated to complete ALL repairs. The adjuster escalated the issue, as Gerber is one of their preferred repair partners. Later, insurance contacted me again to explain that they spoke with Ivy, who this time had enough sense to actually speak to the person who repaired the vehicle. That individual admitted they “forgot” to complete that portion of the repair. So at this point, insurance is having us take our vehicle elsewhere to finish the repair. We would have been on the hook for a new battery and a new headlight. Upped from a 1 to a 2 because we had no issues with Kevin.
My Experience - 5.0/5.0 -
Great job cleaning it after the repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at this Gerber location was friendly and helpful. They made sure I was happy and made the repair process very smooth and simple for me.
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
The people at Gerber were very helpful and friendly. The work they did on my car restored it to look brand new. I would definitely recommend them to anyone.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A wonderful experience, very pleasant people. I would recommend this center to anyone that needs repairs 💕🙏