Gerber Collision & Glass - Easton
In operation 85 years, 9 years at this location.
Gerber Collision & Glass - Easton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Mu cha grasias por reparations micaro estoy contenta por el serbisio muy per detour Gracia
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
After 1 day, the area that was repaired started to crack open. The bumper is not sitting on the headlight correctly and pops up when you press on it. We were told the bumper would be completely replaced and it was not.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I have recommend this shop for years. No more.
Repair Quality - 0.5/5.0 -
Let me start by saying that they people at the shop deserve better than their company is currently giving them in the way of process improvement and proper support. I have been a long time customer for both personal and company vehicles, and after my most recent experience, I am done. I had my estimate change 3 times in 24 hours, from just over $1300 to just over $2,000. Your automated updates are useless, and in my case I had text sent to me that my car would be done in 6 days, 2 days before promised. Then a 2nd received on 6/5 that said my car would be done on 6/10. My car was done and picked up on 6/5. When I try to call in, the calls get routed to your national call center which I was never able to speak with anyone as it went to voicemail. These two messages required me to leave to drive to your shop so I could simply get an update on my car. In both cases I was told to ignore the automated updates as they are never correct. In my case off by 5 - 6 days. What was once a great shop, is now broken. It is a shame that due to your poor systems and processes, your employees have to take the brunt of customer frustrations. I sincerely hope Brian Kaner reads this and does something to provide his employees with the support they deserve. Leaders lead. Corinna is an outstanding employee and should be recognized for her tremendous customer service.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Absolutely not the paint does not match and there’s a scratch in the bumper and no, we did not scratch it after we got home
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Car looks great
Repair Quality - 5.0/5.0 -
Car looks grest
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Not only did Gerber do a beautiful repair they were so helpful and guided through the process. Even made arrangements for my rental car. Top notch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 1.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Un arreglo muy mediocre. Lo malo es que no puedo volver a meter el carro a que lo hagan mejor por que mi trabajo depende del vehículo. Se tomaron muchos días para hacer un trabajo mal hecho
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the time I got the estimate, to picking the car up completed, I was caught up to date on the progress, Very professional
My Experience - 5.0/5.0 -
Keeping me updated on the repairs to my car every day and finishing pretty much on the target date saving me money on the rental. Keep up the great work.