Gerber Collision & Glass - Evanston
In operation 81 years, 14 years at this location.
Gerber Collision & Glass - Evanston offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our experience with Gerber was outstanding in line with what we have come to expect from affiliates of USAA.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, friendly staff, work was done really well and car looked fantastic when it was done.
My Experience - 0.0/5.0 -
I have a warning light on my dash which needs to be addressed. I will call about it tomorrow.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Very good customer service. When I had a problem (warning light on the dash) they looked at it and fixed it in about 15 minutes, while waited.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
During the evaluation, I was given a date to bring in the car. When we brought in the car, there was no record of an appointment.
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate the friendly communication style you've adopted.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You earned a high NPS
Repair Quality - 4.5/5.0 -
You all did a thorough and excellent job of repairing the smashed back of my Prius in a week. Timely, and highly efficient work. Only two taillights left undone, and my mechanic found and replaced both promptly.
Customer Service - 5.0/5.0 -
Gerber customer service scheduled me for an assessment the morning after my car was damaged (Saturday morning), and began worn on Monday morning. Followed up with progress reports an estimated completion times twice, and had the work done the following Friday evening.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A pleasure to come to the Evanston location
Customer Service - 5.0/5.0 -
Rachel was great
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
it did take quite a bit longer than expected, waiting for parts, but the work was great.