Gerber Collision & Glass - Fairport
Gerber Collision & Glass - Fairport offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept up to date by Rob every step of the way on the repair progress of my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far everything appears to be good. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Unfortunately, this was our 3rd claim within about 18 months. Gerber did a great job on all 3 claims. Thanks. We're very happy about the results of the past repairs and this one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did what was promised and in a very timely manner.
Repair Quality - 5.0/5.0 -
They did an excellent job from start to finish.
Customer Service - 5.0/5.0 -
They did an excellent job from start to finish.
Returned Clean
My Experience - 0.0/5.0 -
Car was filthy door jambs disgusting Compound and over spray all over the car Also whenever it was washed with left hairline marks alll over
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have to bring my car back for three 3 days On top of that the car was filthy disgusting 1600000 dollar car you would think they would put more effort in
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The work and support were first rate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service (Nicki) and repair work were first rate!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rob was good to work with. He texted me updates regularly. On the other hand, the car was supposed to be ready on 6/15, but it was completed on 6/18. The paint did not match the factory paint. I believe two weeks was a very long time to fix what I consider a small dent.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The color did not match the original paint.
Customer Service - 4.5/5.0 -
Rob texted status updates often.
My Experience - 5.0/5.0 -
A job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rob and the crew did a great job. Rob was great to work with and get me updated regularly throughout the process. The repair looks great.
My Experience - 5.0/5.0 -
Good experience, would recommend to others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They walked me through the process and were spot on! Even had the vehicle done a week early! Kind and knowledgeable people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job on my van and had it done days ahead of schedule! Walked me through every step and very communicative!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nicki was very, very helpful. Nicki really WAS Gerber to us. As I wrote in another review, this was just a very excellent experience, as we had to deal with our vehicle being put out of commission. Ten out of ten, and we recommend: give Nicki a raise!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Gerber performed an excellent job on our behalf. We were delighted with the results. It’s like we got a new car. We would like to especially thank Nicki who was our contact person. She went out of her way to help us, at every step of the process. We are sure that you know what a valuable asset she is as she represents the Gerber brand. Thank you, to everyone at Gerber.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I have already made recommendations
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Service people are the best! The girl at front desk is nice in person but when calling and asking to speak to someone about getting an update she responded with you will receive updates on Tuesday and Thursday. I had received a default general text and wanted more information. I felt she was a little harsh and could use a little more empathy with understanding customers needs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicki keeps me updated on the repairs and time of completion. Love that, very helpful.