Gerber Collision & Glass - Farmington Hills

My Experience - 5.0/5.0 -

Good communication about completion. Texts work well,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you !!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and quality workmanship.

Customer Service - 5.0/5.0 -

Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your employees are fantastic!! Especially Eric Rutley!! He made my experience awsome. He did everything he said he would be doing. Your company is VERY LUCKY to have him working for your company!!! I will definitely tell everyone to use Gerber!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I was very unhappy the car was dirty inside and out.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Very easy process and a friendly staff. The resulting quality was great, and done ahead of schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff handled my claim professionally and the repair work is excellent. I am extremely grateful the repairs were completed earlier than anticipated as well.

Likely to Recommend - 5.0/5.0 -

Very pleased with the service.

Repair Quality - 5.0/5.0 -

Repair work is excellent, car was returned totally cleaned and finished ahead of estimated date.

Customer Service - 5.0/5.0 -

Staff very personable and professional.

My Experience - 5.0/5.0 -

I requested your shop because you fixed our truck and then and now have done a wonderful job. Not only is the car fixed perfectly, you cleaned out the mud and mess. Thank you for a job well done. Everyone is always friendly , nice , helpful and willing to help where help is needed. We will always come back to you if needed, but hopefully won’t need to. Thank you all for your excellent work!!!!!

Likely to Recommend - 5.0/5.0 -

Have used Gerber twice now. Returned second time due to excellent service, and would return again… but hope that wouldn’t be necessary. (No one wants an accident)

Repair Quality - 5.0/5.0 -

I ask the insurance company for Gerber because they do excellent work! Everyone there is friendly, professional and kind, they go out of their way to provide great service! Car came back professionally repaired and clean! Could not ask for faster repairs performed with excellent service.

Customer Service - 5.0/5.0 -

See previous comment

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

They were amazing

Customer Service - 4.0/5.0 -

the person upfront wasn’t as informative as the team that was doing the work

My Experience - 5.0/5.0 -

Gerber staff and service was A1! Communication was excellent! My car was really ahead of time!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything from the initial call to follow through with the repair and checking out the car was so smooth! The initial appointment call was great, the check in of the vehicle was complete and very extensive and the repair was done so much faster than we anticipated. No one ever wants to have to repair their car, but if I end up having to go somewhere again I will for sure be coming back to Gerber. The customer service and communication is excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service and communication were great!

Customer Service - 5.0/5.0 -

I worked with Reagan & Stefano and they both were very nice. Communication throughout the process was timely with repair updates and pickup completion date. The manager even offered to stay over late in order for me to pickup my car due to my schedule. Really appreciated that! Great customer service!😊

Returned Clean

My Experience - 5.0/5.0 -

Everyone I dealt with was very pleasant and professional!

Likely to Recommend - 5.0/5.0 -

Very professional and friendly. Work looks great and was done timely.

Repair Quality - 5.0/5.0 -

Haven’t driven it much yet, but looks and seems great!

Customer Service - 5.0/5.0 -

I was updated on several occasions! Very personal and professional.

My Experience - 5.0/5.0 -

Terrific work and service !!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Garner Collision and Glass replaced my let side rear view mirror for 2025 BMW x5. 50 e Very meticulous job- just like original mirror replacement. After the job is done they professionally cleaned the car. I would say better than the dealership. I would recommend this company for any bodywork.

Customer Service - 5.0/5.0 -

Good Job Gerber.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Process was easy and smooth and vehicle was completed ahead of original target. Great working with your team. Thank you.